Victoria Moore
Culver Stockton College
Lewistown,MO
1
Certification
14
years of professional experience
Certified Dietary Manager focused on food safety compliance and exceptional customer service. Enhanced patient satisfaction through effective menu planning and team collaboration. Improved service quality and patient satisfaction by training staff and maintaining sanitation standards.
Work History
Dining Services Employee
3 Years 7 Months- Prepared and served meals in accordance with dietary guidelines and safety standards.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health regulations.
- Assisted in inventory management, tracking stock levels and reporting discrepancies to supervisors.
- Teamed with kitchen group in surpassing guest expectations, achieving top retention and referral rates.
- Delivered quality services while maintaining a friendly and welcoming a friendly and welcoming environment.
- Oversaw proper setup of tables to accommodate large parties.
- Collaborated with kitchen staff to ensure timely delivery of meals and accurate order fulfillment.
- Efficiently set up tables and prepared the dining area for seamless service transitions between shifts or events.
- Set up advertising signs and displays on shelves, counters and tables.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and the teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Certified Dietary Manager
10 Years 7 Months- Developed and implemented meal plans tailored to residents' dietary needs.
- Collaborated with healthcare professionals to optimize nutritional care for patients.
- Supervised dietary staff to ensure compliance with nutrition and health standards.
- Conducted regular audits of food service operations to maintain quality assurance.
- Trained new staff on dietary regulations, safety protocols, and operational procedures.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Evaluated resident satisfaction through surveys, adjusting menus based on feedback.
- Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
- Implemented continuous improvement initiatives in response to performance metrics, enhancing overall department effectiveness.
- Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
- Enhanced food safety standards by implementing strict hygiene protocols and conducting regular staff training sessions.
- Coordinated with vendors to source high-quality ingredients at competitive prices, maintaining strong relationships for long-term partnerships.
- Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
- Purchased food supplies for department according to budget limitations.
- Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Bachelor of Science - Sport Management
Certified Dietary Manager - Nutrition
Skills
Food handling and preparation
Sanitation standards compliance
Food safety compliance
Employee training
Food storage organization
Menu planning
Menu development
Ordering procedures
Staff training
Inventory management
Collaborative teamwork
Decision-making
Self motivation and time management
Team player mentality
Hygiene practices
Excellent customer service
Staff training
Certification
- Certified Dietary Manager
- Certified Servsafe instructor/proctor
- Servsafe Allergens
- Servsafe Food Handler
- Servsafe: Food Protection Manager
Timeline
Dining Services Employee
Culver Stockton College
01.2023 - CurrentRead More
Certified Dietary Manager
Country Aire
06.2012 - 01.2023Read More
Barton Community College
Certified Dietary Manager from Nutrition
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Culver Stockton College
Bachelor of Science from Sport Management
Read More