Victoria Morales

• Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
• Obtained documents such as proof of insurance and HOA statements.
• Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
• Maintained open communication with lenders, brokers and borrowers.
• Followed-up on status of releases, policies, and return of recorded documents.
• Supported team members in managing their workload, contributing to a more productive work environment.
• Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
• Enhanced client satisfaction by delivering timely and accurate escrow services.
• Prepared estimated closing statements for buyer and seller.
• Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
• Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
• Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
• Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.
• Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
• Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
• Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
• Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
• Prepared and delivered projected HUD-1 settlement statements to lender upon request.
• Returned executed loan packages to lender for review and approval in accordance with lender instructions.
• Examined purchase and sale agreement for potential items of concern and addressed immediately.
• Scheduled signings and gathered required paperwork.
• Processed and verified all new account applications and documents.

I scheduled clients for an estimator to go out to the residents house.

Worked on WPI-1'S, WPI-2'S

Filed and sorted out all invoices

Spoke to insurances for the clients, also worked on helping to get vendors for the company.

• Provided customer service through phone calls or emails promptly and professionally.
• Ordered demands, HOA statements, evidence of insurance and other required documents.
• Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.
• Assisted customers with the escrow process, including answering questions and providing documentation.
• Reviewed title reports to ensure accuracy of information before closing.
• Monitored progress of each transaction from beginning to end ensuring timely completion.
• Resolved issues related to escrow accounts by communicating with customers and lenders.
• Notarized documents when necessary during the course of a transaction.
• Drafted settlement statements for review by both parties prior to closing.
• Processed payments from buyers and sellers in a timely manner.
• Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
• Verified funds received were sufficient to cover closing costs prior to closing date.
• Put together closing statements for buyer and seller review.
• Conducted research on properties to determine ownership status prior to closing.
• Reviewed files, records and other documents to obtain information or respond to requests.
• Answered customer questions to maintain high satisfaction levels.

• Assisted customers with loan-related inquiries and requests for information or documentation.
• Verified accuracy of financial statements submitted by borrowers in support of their loan application.
• Conducted quality control checks on completed loans prior to disbursement.
• Worked closely with loan officers to ensure timely completion of all necessary paperwork associated with each transaction.
• Gathered financial histories, environmental reports and property appraisals for review.
• Answered customer phone calls regarding loan status, payment schedules, and other general inquiries.
• Processed loan payments, including interest calculations and adjustments for escrow accounts.
• Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
• Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
• Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
• Filed and maintained loan records.

• Engaged customers in friendly, professional dialogue to determine needs.
• Greeted customers and provided exceptional customer service.
• Helped customers find specific products, answered questions, and offered product advice.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Handled customer complaints in a professional manner.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Assessed customer needs to provide assistance and information on product features.
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Maintained up-to-date knowledge of store merchandise and policies.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Organized stockroom shelves according to size, color or style.
• Collected payments and provided accurate change.
• Processed transactions using a point-of-sale system.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Upsold additional items based on customer interests and needs.
• Used technology resources to assist customers in locating and selecting items.
• Developed promotional strategies to increase sales volume.
• Attended weekly team meetings to review performance goals and objectives.
• Collaborated with management teams to develop innovative marketing strategies.