Victoria Morden
Okemos,MI
Summary
Proven leader and entrepreneurial spirit, excelled at Anytime Fitness by establishing robust customer relationships and driving team performance. Expert in customer service and staff management, consistently enhancing satisfaction and operational efficiency. Demonstrated ability to exceed expectations, with a keen focus on detail and team collaboration.
Overview
17
17
years of professional experience
Work History
Business Owner
Anytime Fitness
Haslett, MI
03.2009 - 09.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
Manager
Biggby
Holt, MI
09.2006 - 06.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate Of General Studies - Interior Design
Lansing Community College
Lansing, MI05.2008
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Employee Training
- Work Planning and Prioritization
- Team Collaboration and Leadership
- Issue Resolution
- Staff Management
- Staffing oversight
- Team Leadership
Timeline
Business Owner
Anytime Fitness
03.2009 - 09.2023
Manager
Biggby
09.2006 - 06.2009
Associate Of General Studies - Interior Design
Lansing Community College