Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Moreno

Camas

Summary

Driven professional with a proven track record at Michaels Arts And Crafts, excelling in customer service and cash register operation. Demonstrated ability to improve staff performance and enhance customer loyalty through exceptional listening and empathy skills. Adept at fostering positive customer experiences and maintaining high sanitation standards, contributing significantly to workplace efficiency and team success.

Overview

3
3
years of professional experience

Work History

Replenishment, Pack Orders, Cashier,

Michaels Arts And Crafts
10.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Provided personalized assistance to shoppers with special needs or requests, enhancing their retail experience significantly.

Cook, Server, Cashier,

Qdoba
08.2021 - 02.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Maintained food safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.

Education

High School Diploma -

Union High School
Camas, WA
06.2022

Skills

  • Excellent customer service skills
  • Patience and Empathy
  • Cleaning and sanitizing
  • Cash Register Operation
  • Listening skills
  • Excellent people skills
  • Creative
  • Teamwork skills

Timeline

Replenishment, Pack Orders, Cashier,

Michaels Arts And Crafts
10.2022 - Current

Cook, Server, Cashier,

Qdoba
08.2021 - 02.2022

High School Diploma -

Union High School

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Victoria Moreno