Victoria Moretz
Saint Petersburg,FL
Summary
Being present in a customer service, sales, restaurant trainer, and bar position has taught me to learn at a fast pace. I excel when it comes to multi-tasking. I enjoy connecting with people, and I love to give them a product that they enjoy. I believe I could easily take this quality and use it with any product/service. It makes me happy to see that a guest is truly taken care of.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Love Shack
Tampa , Florida
12.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/Lead Server Trainer
Hooters
Tampa, FL
01.2020 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Trained all new servers.
Bottle Girl/Bartender/Server
Bacon Bitch
Saint Petersburg, Florida
04.2021 - 06.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
Holistic Customer Service Rep./ Sales Rep
Teami Blends LLC
Seminole, FL
01.2018 - 01.2019
- Educated customers on product features and technical details to highlight benefits.
- Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Drove increased engagement with effective conversations and ongoing relationship management.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Answered customer questions about products and services and recommended appropriate solutions.
Hostess/Server
Logan's Roadhouse
Bristol, VA
01.2016 - 01.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess
Aubrey's
Bristol, TN
01.2017 - 01.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Science - Acupuncture And Oriental Medicine
Saint Petersburg College
Saint Petersburg05.2023
High School Diploma -
John S. Battle High School
Virginia05.2017
Skills
- Excellent communication skills
- Quick Learner
- Proper time management
- Self-motivated
- Adaptable
- Detail-oriented
- Multi-tasking
- Computer Proficient
- Cocktail Service
- Teamwork and Professionalism
- Liquor, Beer and Wine Knowledge
Certification
- e-Tips certified
- Certified [Floor Trainer], [Hooters]
- Aloha POS proficient
- Clover POS proficient
Timeline
Bartender
Love Shack
12.2021 - Current
Bottle Girl/Bartender/Server
Bacon Bitch
04.2021 - 06.2021
Bartender/Lead Server Trainer
Hooters
01.2020 - Current
Holistic Customer Service Rep./ Sales Rep
Teami Blends LLC
01.2018 - 01.2019
Hostess
Aubrey's
01.2017 - 01.2017
Hostess/Server
Logan's Roadhouse
01.2016 - 01.2018
Associate of Science - Acupuncture And Oriental Medicine
Saint Petersburg College
High School Diploma -
John S. Battle High School