Victoria Morgan
Rancho Mission Viejo ,CA
Summary
Highly motivated and goal-oriented Senior Sales Manager with extensive experience in leading teams to maximize sales performance to exceed goals. Demonstrated success in establishing strong, lasting relationships through exceptional service and diligent follow-up, resulting in high customer retention and satisfaction. Committed to setting and achieving competitive goals while consistently identifying innovative strategies to enhance sales outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Account Executive/ Health & Benefits
Paychex Insurance Agency
01.2025 - Current
- Analyzed client needs to provide tailored insurance solutions and ensure compliance with regulations.
- Coordinated with internal teams to facilitate seamless service delivery and resolve client inquiries efficiently.
- Conducted market research to identify emerging trends and inform strategic sales initiatives.
- Implemented process improvements that streamlined benefits administration and enhanced overall business operations and client satisfaction.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
Senior Sales Manager
Williams Sonoma Inc
10.2023 - Current
- Drove up sales revenue 55% through implementation of effective sales strategies and the development of solid client relationships.
- Guided junior sales team members in advanced selling techniques, resulting in faster career growth and increased value to the team.
- Maintained a proactive approach to lead generation and pipeline management, resulting in consistently surpassing annual sales targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted individual meetings with sales team to identify obstacles and provided solutions for enhanced selling performance.
- Serviced and managed incoming calls from approximately 200 customers per day.
Interior Designer
Victoria Morgan Designs
08.2016 - Current
- Managed multiple design clients at a time while providing design solutions that met the needs and budgets without compromising quality or design intent.
- Worked closely with vendors to negotiate cost-effective pricing for materials while maintaining high-quality standards.
- Enhanced client satisfaction by delivering innovative and functional interior design solutions.
- Conducted site visits and meetings with clients to gather necessary information for successful project execution.
Education
Interior Design - Interior Design
Interior Design Institute
Newport Beach, CA06.2016
Bachelor of Arts - Business Administration And Management
Golden West College
Huntington Beach, CA06.1989
Skills
- Sales Coaching
- Goals and performance
- Staff Management
- Sales team training
- Relationship Building
- Sales expertise
- Customer service
- Lead development
- Customer presentations
- Pipeline management
- Account management
Accomplishments
- Awarded as one of the top 5 sales associates company-wide for exceeding personal sales goal.
- Led team to exceed annual company goal with 9 million in revenue.
Certification
- Licensed Health & Benefits Sales Agent (Current)
- Licensed Life Insurance Sales Agent (Current)
- Certified Interior Designer (Current)
Timeline
Licensed Account Executive/ Health & Benefits
Paychex Insurance Agency
01.2025 - Current
Senior Sales Manager
Williams Sonoma Inc
10.2023 - Current
Interior Designer
Victoria Morgan Designs
08.2016 - Current
Interior Design - Interior Design
Interior Design Institute
Bachelor of Arts - Business Administration And Management
Golden West College