Victoria Morón
Doral,FL
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
2
2
years of professional experience
Work History
Cashier/Customer Service Office Staff Member
Publix
Doral, FL
04.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Ronald W. Reagan/Doral Senior High School
Doral, FLAssociate of Arts - Mass Communication
Miami Dade College
Miami, FL 08.2023 - Current
Skills
- Customer Satisfaction
- Answering Customer Questions
- Cashier Oversight
Languages
•Spanish
• English
Timeline
Associate of Arts - Mass Communication
Miami Dade College
08.2023 - Current
Cashier/Customer Service Office Staff Member
Publix
04.2022 - Current
Ronald W. Reagan/Doral Senior High School