Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
59
VICTORIA MURILLO
Open To Work

VICTORIA MURILLO

Work Preference

Work Type

Part TimeInternship

Location Preference

RemoteHybrid

Summary

With a proven track record at HEB Grocery Store, I excelled in customer service and attention to detail, significantly enhancing service quality and efficiency. My expertise in swiftly fulfilling orders and assisting customers showcases my dedication to exceeding employer expectations, blending hard skills like efficiency with soft skills like patience. As an administrative professional, I bring a strong background in optimizing front office functions and ensuring exceptional client experiences. I have a proven ability to manage appointments, coordinate office activities, and support team efficiency. Focused on collaborative teamwork and achieving operational excellence, I adapt quickly to changing needs.

In addition, I am a pre-dental student pursuing a career in dentistry and eager to grow in all aspects of the dental field. I am passionate about expanding my skills, gaining hands-on experience, and contributing to a positive, professional patient environment.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

RDA

Humphries Dental
09.2025 - Current
  • Actively pursuing RDA license
  • Shadowing doctors

Front Office Coordinator

D4C Dental Brands
06.2025 - 08.2025
  • Coordinated front office activities to enhance operational efficiency and support team objectives.
  • Managed scheduling, ensuring optimal use of resources and timely communication with clients.
  • Developed and maintained filing systems for efficient document retrieval and compliance adherence.
  • Streamlined appointment booking process, reducing client wait times and improving satisfaction rates.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.

Personal Shopper

HEB Grocery Store
01.2022 - 06.2025
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Grocery Bagger

HEB Grocery Store
06.2020 - 07.2021
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.

Education

Bachelor of Science - Biology

University of Texas At Austin
Austin, TX
08.2021 - 05.2025

Post-Bac - Chemistry

Wharton County Junior College
Sugar Land, TX
08.2025 - Current

Skills

  • Customer service
  • Patience and tolerance
  • Attention to detail
  • Customer assistance
  • Multitasking
  • Customer satisfaction

Languages

Spanish
Native or Bilingual

Timeline

RDA

Humphries Dental
09.2025 - Current

Post-Bac - Chemistry

Wharton County Junior College
08.2025 - Current

Front Office Coordinator

D4C Dental Brands
06.2025 - 08.2025

Personal Shopper

HEB Grocery Store
01.2022 - 06.2025

Bachelor of Science - Biology

University of Texas At Austin
08.2021 - 05.2025

Grocery Bagger

HEB Grocery Store
06.2020 - 07.2021
VICTORIA MURILLO