Victoria Musella
Point Pleasant,NJ
Summary
Detail-oriented customer service associate with a strong work ethic, delivering exceptional service and enhancing customer experiences. Proven ability to manage multiple tasks efficiently while maintaining a collaborative team atmosphere.
Overview
14
14
years of professional experience
Work History
Counter
Fred and Murrys
Freehold, NJ
10.2025 - 04.2026
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Greeter
Team Car Wash
East Brunswick, NJ
11.2024 - 08.2025
- Greeted customers warmly, creating a welAssisted in managing customer flow during peak hours to enhance service efficiency.
- Provided information on services and promotions, increasing customer engagement.
- Adapted quickly to changing situations, ensuring smooth operations throughout shifts.
- Supported training of new greeters, fostering a collaborative team atmosphere.
Cook
Up The Creek
Keyport, NJ
02.2025 - 06.2025
- Monitored cooking times and temperatures to ensure quality and consistency in food service.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Produce Clerk
ShopRite
Manahawkin
05.2022 - 05.2024
- Maintained optimal inventory levels to ensure fresh produce availability.
- Organized and rotated stock to prevent spoilage and waste.
- Assisted customers with product selection and provided knowledgeable service.
- Monitored product quality, removing damaged items to uphold store standards.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
Customer Service Associate
Wawa
Ship Bottom, NJ
05.2012 - 03.2017
- Delivered exceptional customer service by efficiently resolving inquiries and complaints.
- Trained new associates on company policies and customer interaction protocols.
- Managed cash register operations, ensuring accuracy in transactions and balancing drawers.
- Maintained cleanliness and organization of store displays to enhance customer experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
High School Diploma -
Sothern Regional High School
Manahawkin2011
Skills
- Workplace safety
- Strong work ethic
- Exceptional customer service
- Adaptive learning
- Problem-solving
- Attention to detail
- Accuracy
- Multitasking
- Flexible
- Team Collaboration
Timeline
Counter
Fred and Murrys
10.2025 - 04.2026
Cook
Up The Creek
02.2025 - 06.2025
Greeter
Team Car Wash
11.2024 - 08.2025
Produce Clerk
ShopRite
05.2022 - 05.2024
Customer Service Associate
Wawa
05.2012 - 03.2017
High School Diploma -
Sothern Regional High School