Victoria Neighbors
Kanab,UT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
05.2021 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Used internal software to process reservations, check-ins and check-outs.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Restaurant Team Member
Aunt Sues Chalet
01.2018 - 12.2018
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Processed customer payments and balanced cash drawers.
Education
Diploma -
05.2020
- 3.8 GPA
- Upward Bound Member
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Guest accommodations
- Front Desk Management
- Documentation
- Data Entry
- Payment Processing
- Invoicing and Billing
Timeline
Front Desk Agent - Hampton Inn By Hilton
05.2021 - Current
Restaurant Team Member - Aunt Sues Chalet
01.2018 - 12.2018
Dixie High School - Diploma ,
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