Victoria Newsom
Summary
Results-oriented representative with 10+ years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Prestige Beauty Advisor
Dillard's, Inc.
06.2021 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Resolved customer complaints or concerns promptly, upholding the high standards of the prestige beauty department.
- Tracked individual sales data daily to monitor progress towards personal performance objectives and identify areas for improvement.
- Provided exceptional client follow-up, maintaining open lines of communication to ensure satisfaction and foster long-term relationships.
- Met sales goals, supporting organizational health through consistent and reliable service.
Collections Representative
American Car Center / American Financial
08.2020 - 02.2023
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
- Collaborated closely with legal department when necessary, facilitating the initiation of legal actions or settlements as required.
- Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
Teacher Assistant
Shelby County Schools
01.2020 - 07.2020
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Collaborated with colleagues to develop interdisciplinary lesson plans, fostering connections between subjects.
- Assisted in facilitating after-school programs focused on academic enrichment or extracurricular activities such as clubs or sports teams.
Education
Associate of Science -
LeMoyne-Owen College
Memphis, TN04.2017
High school diploma -
Cordova High School
Cordova, TN05.2015
Skills
- Credit adjustments
- Delinquent account management
- Debt management
- Collections processing
- Account Auditing
- Paperwork Processing
- Report Generation
- Data Entry
- Payment Processing
- Customer Service
- CRM Software
- Financial Procedures Adherence
Certification
Cosmetology License
Timeline
Prestige Beauty Advisor
Dillard's, Inc.
06.2021 - Current
Collections Representative
American Car Center / American Financial
08.2020 - 02.2023
Teacher Assistant
Shelby County Schools
01.2020 - 07.2020
Associate of Science -
LeMoyne-Owen College
High school diploma -
Cordova High School
Cosmetology License
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