Vicki Newton
Summary
Knowledge Program Manager with extensive experience creating impactful training curriculums and programs that foster capability building and minimize information silos. Proven track record in leading cross-functional teams to enhance knowledge governance and drive a culture of continuous learning and improvement.
Overview
18
18
years of professional experience
Work History
Knowledge Program Manager
Nokia Inc.
United States, United States
08.2022 - 04.2026
- Designed, led, and evolved global knowledge management programs that supported cross-functional teams, enhanced discoverability, consistency, and reuse of enterprise knowledge assets, and minimized information silos.
- Owned end-to-end content strategy, design, and lifecycle management for internal knowledge and learning assets, ensuring relevance, quality, and accessibility.
- Collaborated with cross-functional stakeholders, subject matter experts, and solution/product owners to define and create engaging training experiences for global and diverse audiences on time.
- Implemented a blended learning approach by incorporating online resources, virtual classrooms, and hands-on activities into training programs.
- Reviewed and updated training content based on learner feedback, industry advances, and changing organizational needs to ensure ongoing relevance and quality.
- Analyzed and tracked employee progress and evaluated the effectiveness of training initiatives through post-training assessments.
- Drove adoption of a continuous learning and improvement culture through targeted enablement, effective communication, and change management initiatives.
Product Structure/Data Manager
Nokia Inc.
United States, United States
01.2008 - 08.2022
- Managed product metadata through the entire lifecycle for a diverse portfolio of products to ensure accuracy of product referential.
- Created and maintained business-critical product data and portfolio structures to align with corporate standards and data models, ensuring reliable product information.
- Identified and resolved orderability issues, process inefficiencies, and data inconsistencies between corporate ERPs and downstream systems to enhance operational accuracy.
- Collaborated with Product Line Managers, R&D, Procurement and Sales/Presales worldwide to identify and operationalize products, features and functionality that were candidates for monetization.
- Developed reusable documentation and learning materials that supported sales, presales, tendering, and operational teams, improving their access to critical information.
Education
B.A. - Biology / Geology
Skidmore College
Skills
- Cornerstone-OnDemand LMS, Camtasia, Articulate Storyline, Microsoft 365
- Knowledge management governance
- Project & Program Management
- Curriculum design & content development
- Continuous improvement
- Global collaboration
Earlier Career
Held progressive roles in systems administration, compliance, and technical support, building a strong foundation in structured thinking, documentation, process design, and translating complexity for end users.
Timeline
Knowledge Program Manager
Nokia Inc.
08.2022 - 04.2026
Product Structure/Data Manager
Nokia Inc.
01.2008 - 08.2022
B.A. - Biology / Geology
Skidmore College