Victoria O’Balle
Del Valle,TX
Summary
Dynamic customer service professional with a proven track record at Smoke N Roll, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction and loyalty through effective communication and quality control. Adept at managing transactions and training team members, consistently achieving operational goals while maintaining high standards.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Smoke N Roll
Austin, TX
01.2026 - Current
- Assisted customers with inquiries, providing accurate information and product recommendations.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Maintained knowledge of products and promotions to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
Sales Representatives
Chill Brothers Hvac
Austin, TX
09.2025 - 01.2026
- Engaged customers to understand HVAC needs and recommend appropriate solutions.
- Demonstrated product features and benefits during sales presentations, enhancing customer understanding.
- Assisted in processing orders and managing inventory for efficient operations.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
Shift Leader
Taco Cabana
Bastrop, TX
08.2023 - 08.2025
- Supervised daily operations to ensure adherence to company standards and customer satisfaction.
- Trained and mentored new team members in food preparation and service protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented workflow improvements that enhanced service speed during peak hours.
- Resolved customer complaints efficiently, promoting a positive dining experience.
- Collaborated with management to develop strategies for increasing sales and profitability.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Production Associate
Tesla
Austin, TX
11.2021 - 07.2022
- Operated assembly line machinery to ensure efficient production flow
- Conducted quality inspections to maintain product standards
- Collaborated with team members to troubleshoot equipment issues
- Adhered to safety protocols and maintained a clean work environment
- Organized work to meet demanding production goals.
- Prepared materials for assembly work to keep workflows running smoothly.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Safely operated hand and power tools to complete repetitive tasks.
Education
High School Diploma -
Cedar Creek High School
Cedar Creek, TX05.2023
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Appointment scheduling
Quality control
Assertiveness
Timeline
Customer Service Representative
Smoke N Roll
01.2026 - Current
Sales Representatives
Chill Brothers Hvac
09.2025 - 01.2026
Shift Leader
Taco Cabana
08.2023 - 08.2025
Production Associate
Tesla
11.2021 - 07.2022
High School Diploma -
Cedar Creek High School