Victoria Ocheskey
Holts Summit,MO
Summary
Personable Office Administrator with 3 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Insurance Verifier
The surgical Center at Columbia Orthopaedic Group
Columbia, MO
09.2022 - Current
- Verified all patient demographic information when registering for services.
- Reviewed 30-50 patient cases and insurance coverage information per week.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
Office Administrator
Hanger Clinic: Prosthetics & Orthotics
Columbia, MO
08.2019 - 08.2022
- Interacted with patients by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
Clerical Floater
Womens Health Associates
Columbia, MO
07.2017 - 08.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Education
Bachelor of Science - Social Work
Walden University
Minneapolis, MN 01.2022 - Current
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater
Clearwater, FL07.2018
Skills
- Report Preparation and Analysis
- Oracle E-Business Suite Financials
- Adobe Systems Adobe Acrobat
- Microsoft Excel
- Medical Procedure Coding Software
- Microsoft Windows
- Microsoft Outlook
- Inbound Phone Call Handling
- Office Management
- Staff Training
- Cost Management
- Problem-Solving Techniques
- Effective Written and Verbal Communication
- Status Updates
- Patient Flow
- Motivational Leadership
- Profit and Loss Statements
- Orientation and Training
- HIPAA Guidelines
Timeline
Insurance Verifier
The surgical Center at Columbia Orthopaedic Group
09.2022 - Current
Bachelor of Science - Social Work
Walden University
01.2022 - Current
Office Administrator
Hanger Clinic: Prosthetics & Orthotics
08.2019 - 08.2022
Clerical Floater
Womens Health Associates
07.2017 - 08.2019
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater
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