Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Ogundele

Vauxhall,NJ

Overview

6
6
years of professional experience

Work History

Sales Associate

Dufry
Newark, NJ
12.2023 - Current
  • Attended scheduled trainings for product knowledge updates.
  • Ensured compliance with all relevant laws, regulations, policies, procedures according to the NY/NJ Port Authority and U.S. Customs and Border Protection.
  • Surpassed month by month targeted sales goals.
  • Provided customers with in-depth knowledge of luxury items that deal with fragrance, cosmetics, fine jewelry, and wines and spirits.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.
  • Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
  • Thrived in a face-paced enviroment and sucessfully interacted with various travelers in an international setting.

Sales Associate

Kohls + Sephora
Wayne, NJ
08.2023 - 11.2023
  • Provided customers with in-depth knowledge of various products and services availible.
  • Operated and managed the cash register efficiently, including scanning items, and processing payments.
  • Utilized Kohls’s inventory management software to monitor the store’s stock.
  • Adhered to company initiatives and achieved established goals, particularly regarding sales targets and applications for the company's credit card services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Customer Service Specialist

Harmon Face Values
Short Hills, NJ
10.2019 - 02.2023
  • Utilized in-depth knowledge of beauty products to provide appropriate solutions to customer's needs and wants.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Improved customer service wait times to mitigate complaints.
  • Monitored inventory to maintain operational equilibrium.
  • Adhering and maintaining company policies to ensure compliance with Federal/ State regulations.

Intern

Chubb and Son
Whitehouse, NJ
09.2018 - 05.2019
  • Tracked high volume contracts ensuring that the work is executed on time and within its budget
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
  • Utilized document management system to track high volume contracts ensuring company files were up-to-date and easily accessible data.
  • Assisted in routine research on insurance policies and sanctions and special projects to support work of assigned department.
  • Supported various program activities, assisting with administrative tasks.
  • Maintained accurate records and files pertaining to departmental areas of responsibility.

Education

Bachelor of Arts (B.A) - Communications & Media Studies

Montclair State University
05-2024

Associates of Arts (A.A - Mass Communications

Union County College
01.2022

Skills

  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Customer Account Management
  • Problem Resolution
  • Efficient and Detail-Oriented
  • Data Entry
  • POS Systems and Ordering Platforms
  • Microsoft Office Suite
  • Teamwork and Collaboration
  • Office and Administrative Support
  • Interpersonal and Social Skills
  • Social Media
  • Promotions and Advertising
  • Event Coordination

Languages

Yoruba
Native/ Bilingual
French
Elementary

Timeline

Sales Associate

Dufry
12.2023 - Current

Sales Associate

Kohls + Sephora
08.2023 - 11.2023

Customer Service Specialist

Harmon Face Values
10.2019 - 02.2023

Intern

Chubb and Son
09.2018 - 05.2019

Bachelor of Arts (B.A) - Communications & Media Studies

Montclair State University

Associates of Arts (A.A - Mass Communications

Union County College

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Victoria Ogundele