Victoria Olivas
Management
Oceanside,CA
Summary
Collaborative Manager with experience directing and improving operations through effective team leadership strategies and strong policy enforcement. Proficient in best practices to the regulatory requirements of industry operations. Organized with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
4th Manager
In N Out Burger
Oceanside, CA
03.2014 - Current
- Streamlined opening and closing procedures such as prepare daily bank deposits, and drafted sales reports as integral member of staff.
- Formulated, implemented, evaluated and modified strategies to promote exceptional customer service and create positive environment for employees and clients.
- Monitored 30+ associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Oversaw 80+ employee scheduling, daily inventory replenishment and other sales functions to maintain smooth operational flow every sales period.
Veterinary Assistant
Poway Animal Hospital
Poway, CA
05.2018 - 05.2020
- Monitored 2-4 admitted patients and administered medications in treatment and documented changes in condition.
- Managed over 30 customer calls per day in regards to appointments, doctor communication, and following up with surgical patients. Including processing new patients and updating client records with key information.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures. Further educated clients on post-surgical care, new pet care and nutrient. Including prescription preparation and reviewing.
- Routine surgical assistance in spay, neutering, laceration repair and sedated radiographs.
Research Assistant
California State University San Marcos
San Marcos, CA
11.2015 - 10.2019
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations. Including submissions to peer-reviewed journal publications
- Organized participant-informed consent waivers and research scope documentation.
- "The nose may not know: Dogs’ reactions to rattlesnake odours," Applied Animal Behavior Science Journal, July 2018.
Education
Bachelor of Science - Psychological Science
California State University San Marcos
San Marcos 08.2013 - 05.2018
Skills
Training and Mentoring
Cash Handling
MS Office
Business Development
Staff Management
Spanish
Policy and Procedures
Timeline
Veterinary Assistant
Poway Animal Hospital
05.2018 - 05.2020
Research Assistant
California State University San Marcos
11.2015 - 10.2019
4th Manager
In N Out Burger
03.2014 - Current
Bachelor of Science - Psychological Science
California State University San Marcos
08.2013 - 05.2018