Victoria Pacheco
Kerrville
Summary
Customer service professional with experience handling cash transactions and assisting clients with financial-related services. Skilled in maintaining accuracy, managing sensitive information, and providing efficient, friendly service in fast-paced environments. Strong attention to detail and communication skills with a commitment to delivering excellent customer support.
Overview
10
10
years of professional experience
Work History
Manufacturing Technician
James Avery Craftsmen
Kerrville, TX
12.2023 - Current
- Operated precision machinery to produce high-quality jewelry components.
- Conducted quality inspections to ensure compliance with company standards.
- Ensured adherence to safety regulations, fostering a safe working environment for all staff.
- Made sure that products were produced on time and are of good quality.
Cashier
HEB Grocery Store
Kerrville, TX
08.2019 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained accurate cash drawers, ensuring sufficient change for transactions.
- Upsold promotional items during transactions, contributing to store sales goals.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Solutions Representative
Workforce Solutions
Kerrville, TX
01.2023 - 12.2023
- Assist clients with applying for unemployment benefits and SNAP (food stamp) programs
- Guide individuals through application processes and explain eligibility requirements
- Provide job leads and connect clients with available employment opportunities
- Organize and maintain client records and documentation
- Ensure accuracy and confidentiality when handling sensitive information
- Deliver professional customer service in a fast-paced environment
Server / Head Cashier
Mamacita's Restaurant
Kerrville, TX
06.2016 - 09.2020
- Provided exceptional customer service to enhance dining experience and foster repeat business.
- Managed multiple tables efficiently, prioritizing guest needs and ensuring a smooth workflow during peak hours.
- Assisted in training new cashiers on store policies and operational procedures.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Tivy High School
Kerrville, TXSkills
- Customer service
- Time management skills
- Cash handling
- Attention to detail
- Data entry
- Documentation and reporting
- Problem-solving skills
- Verbal/written communication
Languages
Spanish
Native or Bilingual
Timeline
Manufacturing Technician
James Avery Craftsmen
12.2023 - Current
Customer Solutions Representative
Workforce Solutions
01.2023 - 12.2023
Cashier
HEB Grocery Store
08.2019 - Current
Server / Head Cashier
Mamacita's Restaurant
06.2016 - 09.2020
High School Diploma -
Tivy High School