Victoria Parham
Myrtle Beach,SC
Summary
Customer Service Representative with a strong focus on customer satisfaction and company success. Demonstrated ability to build rapport with clients effectively. Highly reliable with exceptional time management and prioritization skills.
Overview
10
10
years of professional experience
Work History
Sr Eligibility Specialist
Cigna
United States
09.2021 - 06.2025
- Collaborated with healthcare providers to obtain necessary documentation and complete the verification process in a timely manner
- Identified discrepancies or errors in insurance information and worked closely with patients and insurance companies to resolve issues
- Provided excellent customer service by promptly responding to inquiries from patients regarding their insurance coverage and benefits
Life Insurance Representative
Allstate Insurance
Charlotte, NC
05.2019 - 12.2019
- Presented and explained various insurance policies to clients, highlighting benefits, features, and premiums
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and processing policy changes
- Served as a trusted advisor to clients during claims processes by guiding them through necessary documentation requirements
Customer Care Specialist II
Charter Communications
Charlotte, NC
03.2017 - 08.2018
- Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
- Collaborated with internal departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationships
- Collaborated with cross-functional teams to ensure proper coding of expenses for accurate client invoicing
Customer Service Representative
Ranstad at Aon Hewitt (Temp)
Charlotte, NC
02.2015 - 03.2016
- Provided expert guidance and advice to employees on various benefit options, including health insurance, retirement plans, and flexible spending accounts
- Managed open enrollment process by organizing informational sessions, answering employee inquiries, and ensuring timely completion of enrollment forms
- Maintained confidentiality of sensitive employee information in accordance with privacy laws such as HIPAA (Health Insurance Portability and Accountability Act)
Education
High School Diploma -
Socastee High
Myrtle Beach, SC06.1999
Skills
- Email management with Outlook
- Reception and front desk
- Data research and analysis
- Guest service excellence
- ICD-10 compliance
- Excel data management
- Order processing expertise
- Strong organizational skills
- Client support solutions
- Insurance verification expertise
- Call center management
Timeline
Sr Eligibility Specialist
Cigna
09.2021 - 06.2025
Life Insurance Representative
Allstate Insurance
05.2019 - 12.2019
Customer Care Specialist II
Charter Communications
03.2017 - 08.2018
Customer Service Representative
Ranstad at Aon Hewitt (Temp)
02.2015 - 03.2016
High School Diploma -
Socastee High