Microsoft Office
Victoria Parker
Seeking A Position To Expand My Skills And Knowledge
Buford,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Olive Branch Hospice And Palliative Care
Atlanta, GA
11.2022 - 07.2023
- Scheduled and coordinated appointments and meetings for staff.
- Interviewed qualified applicants for CNA positions.
- Trained employees during a period of company expansion to ensure attention to detail and adherence to company and state compliance.
- Developed strategies and new marketing strategies, and new organizational practices to improve office procedures.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Tracked referrals, transfers, and checked Medicare benefits.
- Managed patient admission and discharge checklist,
- created status changes and managed Physician orders.
- Audited contracts and medical equipment bills.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks daily.
- Handled incoming and outgoing mail and faxes.
Server
Seasons 52
Buford, GA
08.2020 - 11.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
Intake Coordinator
Dynamic Hospice
Atlanta, GA
09.2019 - 05.2020
- Organized paperwork such as charts and reports for office and patient needs.
- Entered referrals into appropriate system based on type of referral obtained.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collected, verified, recorded and processed client demographics, insurance, and referral information.
- Completed intake assessment forms and filed clients' charts.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Facilitated client access to supportive services such home health and medical equipment.
Server
P.F. Chang's Bistro
Buford/Tampa, GA/Fl
03.2017 - 07.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree - BA Psychology, Conc.Forensic Psych,Minor Marketing
Southern New Hampshire University
Hooksett, NH 05.2001 -
Skills
Scheduling
Software
Adobe
Powerpoint
Certification
Applied Marketing Strategies
Interests
Fine arts
Stategic games
Gardening
Writing Poetry
Poetry is my passion. I enjoy creating imagery with words and rhythms because it is therapeutic and fun.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Applied Marketing Strategies
05-2023
Administrative Assistant
Olive Branch Hospice And Palliative Care
11.2022 - 07.2023
Server
Seasons 52
08.2020 - 11.2022
Intake Coordinator
Dynamic Hospice
09.2019 - 05.2020
Server
P.F. Chang's Bistro
03.2017 - 07.2019
No Degree - BA Psychology, Conc.Forensic Psych,Minor Marketing
Southern New Hampshire University
05.2001 -
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