Microsoft Office
Victoria Parker
Seeking A Position To Expand My Skills And Knowledge
Buford,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Olive Branch Hospice And Palliative Care
Atlanta, GA
11.2022 - 07.2023
- Scheduled and coordinated appointments and meetings for staff.
- Interviewed qualified applicants for CNA positions.
- Trained employees during a period of company expansion to ensure attention to detail and adherence to company and state compliance.
- Developed strategies and new marketing strategies, and new organizational practices to improve office procedures.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Tracked referrals, transfers, and checked Medicare benefits.
- Managed patient admission and discharge checklist,
- created status changes and managed Physician orders.
- Audited contracts and medical equipment bills.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks daily.
- Handled incoming and outgoing mail and faxes.
Server
Seasons 52
Buford, GA
08.2020 - 11.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
Intake Coordinator
Dynamic Hospice
Atlanta, GA
09.2019 - 05.2020
- Organized paperwork such as charts and reports for office and patient needs.
- Entered referrals into appropriate system based on type of referral obtained.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collected, verified, recorded and processed client demographics, insurance, and referral information.
- Completed intake assessment forms and filed clients' charts.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Facilitated client access to supportive services such home health and medical equipment.
Server
P.F. Chang's Bistro
Buford/Tampa, GA/Fl
03.2017 - 07.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree - BA Psychology, Conc.Forensic Psych,Minor Marketing
Southern New Hampshire University
Hooksett, NH 05.2001 -
Skills
Scheduling
Time management
Program files maintenance
Administrative support
Social media knowledge
Office management
Employee training and development
Office administration
Relationship building
Marketing
Workflow planning
Project planning
Software
Adobe
Powerpoint
Certification
Applied Marketing Strategies
Interests
Fine arts
Stategic games
Gardening
Writing Poetry
Poetry is my passion. I enjoy creating imagery with words and rhythms because it is therapeutic and fun.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Applied Marketing Strategies
05-2023
Administrative Assistant
Olive Branch Hospice And Palliative Care
11.2022 - 07.2023
Server
Seasons 52
08.2020 - 11.2022
Intake Coordinator
Dynamic Hospice
09.2019 - 05.2020
Server
P.F. Chang's Bistro
03.2017 - 07.2019
No Degree - BA Psychology, Conc.Forensic Psych,Minor Marketing
Southern New Hampshire University
05.2001 -