Victoria Pena
Salcomp Manufacturing USA Corp.
Arlington,TX
1
Certification
8
years of professional experience
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with a focus on leadership and communication.
Work History
Shift Manager (full-time)
9 Months- Determined production methods and labor levels to meet service level agreements by analyzing workflow impact on performance standards.
- Collaborated with the supervisor, team members, and other departments to meet client expectations and performance indicators.
- Informed supervisor on team member performance and contributed to performance discussions.
- Provided ongoing information to supervisor regarding team member performance and participating in performance discussions.
- Provided input on order management processes to ensure excellent quality standards toward client satisfaction.
- Coordinated with departments to resolve order issues, ensuring successful fulfillment, processing, and shipment to clients.
- Supervised daily operations to ensure adherence to safety and quality standards.
Warehouse Associate
3 Years 5 Months- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Trained new associates on safety protocols and standard operating procedures.
- Implemented organizational strategies for storage areas, improving accessibility and space utilization.
- Collaborated with team members to streamline order fulfillment processes, enhancing workflow efficiency.
- Operated RF scanners to track merchandise and verify contents of containers.
- Performed general housekeeping and cleaning tasks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.
- Performed inventory control, such as counting, and stocking merchandise.
- Compared shipping orders and invoices against contents received to verify accuracy.
Cashier
9 Months- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service standards and operational procedures.
- Implemented process improvements that enhanced checkout speed and reduced wait times.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Monitored inventory levels at cashier stations, coordinating restocking efforts with management.
- Enforced compliance with company policies and safety regulations among team members.
- Assisted customers by answering questions and fulfilling requests.
Cashier/Sales Associate
2 Months- Operated cash register, processed transactions accurately, and managed customer payments efficiently.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance shopping experience.
- Helped customers get their passport photos taken and assisted with printed photos.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Hostess
11 Months- Scheduled reservations and informed servers and managers of large groups to ensure timely seating.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Monitored dining area to evaluate server capacity and predict wait times, enhancing guest satisfaction.
- Monitored dining area to assess server capacity and estimate wait times.
- Tracked seated guests and available seating using seating system.
- Cleaned and restocked counter areas, and checked server supplies to facilitate operations.
- Collaborated with front of house staff to rearrange tables and optimize seating for customer comfort.
Education
High School Diploma
Skills
Inventory management
Cash handling
Employee training
Workplace safety
Decision-making
Opening and closing procedures
Handling customer complaints
Analytical thinking
Certification
Food Handler Certification, Driver's License
Additional Information
- Skills
- Seating assignment preparation Table setting arrangements
- Table Bussing Safe food handling
- Food inspection Work ethic
- Menu memorization Training & Development
- Dining customer service
Personal Information
Driving License: Driver's License
Timeline
Shift Manager (full-time)
Salcomp Manufacturing USA Corp.
12.2025 - CurrentRead More
Warehouse Associate
K & N
03.2022 - 08.2025Read More
Cashier
Dollar Tree
02.2022 - 11.2022Read More
Cashier/Sales Associate
CVS Health Retail
08.2021 - 10.2021Read More
Hostess
Olive Garden
10.2018 - 09.2019Read More
Lamar High School
High School Diploma
Read More