Katelin Groll
Owasso,OK
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager (full-time)
McAlister's Deli
03.2022 - Current
- Managed daily operations of a fast food restaurant, overseeing a team of employees
- Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
- Oversaw food preparation processes to maintain consistent quality standards while adhering to food safety guidelines
- Collaborated with the kitchen staff to ensure timely preparation and delivery of food orders
- Mentored team members on best practices for delivering exceptional customer service
- Trained new hires on company policies, procedures, and standards to ensure consistency in service quality
Warehouse Worker
Macys Logistics Warehouse
Owasso, OK
09.2021 - 01.2022
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
- Operated pallet jacks and hand trucks to move materials within the warehouse
- Maintained knowledge of safety regulations and best practices for handling hazardous materials
- Maintained a clean and organized work area to promote safety and productivity
Shift Leader/Manager
Tropical Smoothie Cafe
Owasso, OK
03.2021 - 09.2021
- Demonstrated strong leadership skills by fostering a positive work culture that promoted teamwork, accountability, and professional growth opportunities
- Resolved escalated customer complaints promptly by listening attentively, empathizing with their concerns, and offering appropriate solutions
- Ensured compliance with health and safety regulations by conducting regular inspections and training staff on proper food handling techniques
- Oversaw daily operations of a high-volume food service establishment, ensuring efficient and smooth workflow
Team Member (Part-time)
Freddy's Frozen Custard & Steakburgers
Owasso, OK
08.2019 - 08.2020
- Assisted in training new team members on company policies, procedures, and best practices
- Consistently demonstrated a strong work ethic, contributing to the overall success of the team
- Effectively communicated daily specials, menu items, and promotions to customers, resulting in increased sales
- Managed cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Assisted in training new team members on restaurant policies, procedures, and customer service standards
- Demonstrated strong knowledge of menu items, ingredients, allergens, and dietary restrictions to assist customers in making informed choices
Crew Member (Part-time)
Tropical Smoothie Cafe
Bixby, OK
07.2018 - 08.2019
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Education
High school or equivalent - undefined
James Madison High School Online
Augusta, GA05.2019
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted in food preparation and service tasks Supported team members in maintaining cleanliness and organization of work areas Contributed to positive customer experiences through attentive service
- Executed cash register operations to ensure accurate financial transactions
- Oversaw inventory management and logistics operations within warehouse environment
- Assisted in processing transactions using NCR POS systems Supported team members in troubleshooting technical issues Contributed to maintaining accurate inventory records
- Assisted in data entry and analysis using Microsoft Excel Helped maintain organized records for efficient data retrieval
- Operated pallet jack to transport materials efficiently across warehouse Assisted team members in loading and unloading goods Maintained equipment in good working condition to support daily operations
- Processed customer transactions efficiently and accurately Assisted customers with inquiries and product selections Maintained cleanliness and organization of checkout area
- Assisted customers with drive-through orders Supported team members in maintaining efficient service Contributed to a positive customer experience through effective communication
- Assisted in operating kitchen ovens to prepare meals efficiently Supported team members in maintaining cleanliness and organization in kitchen areas Contributed to timely meal service by monitoring cooking times and temperatures
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction
- Assisted in daily operations of distribution center Supported order fulfillment processes Collaborated with team members to maintain efficient workflow
- Managed cash drawer balancing to ensure accurate financial reporting
- Executed fundamental mathematical operations to support data analysis
- Executed safe food handling practices to ensure compliance with health regulations
- Supported food safety initiatives by monitoring compliance with health regulations and standards Assisted in training staff on proper food handling techniques to minimize risks Contributed to maintaining a clean and organized kitchen environment to promote safety
Certification
- Food Handler Certification
- Pallet Jack Certification
Timeline
Shift Manager (full-time)
McAlister's Deli
03.2022 - Current
Warehouse Worker
Macys Logistics Warehouse
09.2021 - 01.2022
Shift Leader/Manager
Tropical Smoothie Cafe
03.2021 - 09.2021
Team Member (Part-time)
Freddy's Frozen Custard & Steakburgers
08.2019 - 08.2020
Crew Member (Part-time)
Tropical Smoothie Cafe
07.2018 - 08.2019
High school or equivalent - undefined
James Madison High School Online