Victoria Perez
Summary
Serviced-focused and customer oriented candidate with more than 10 tears of experience, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Great leader with sound judgment, good planning abilities, and interpersonal communication strengths. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
General Manager
AutoPlus Automotive
09.2020 - 05.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Store Manager
Pepboys Automotive
06.2013 - 09.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Child Care Assistant
Brightside Academy
06.2014 - 09.2016
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Writing Assistant
CITYWIDE COMMUNITY COUNSELING SERVICES, INC
03.2012 - 07.2013
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Brainstormed ideas to create useful content for clients.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
Education
Master of Arts - Psychology
La Salle University
Philadelphia, PA2025
Bachelor of Arts - Psychology
La Salle University
Philadelphia, PA05.2023
Skills
- Verbal and Written Communication
- Sales Expertise
- Customer Experience
- Communication Skills
- Customer Service
- Employee Management
- Bilingual
- Creative Thinking
- Problem-solving
- Time management skills
- Interpersonal Skills Development
- Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
AutoPlus Automotive
09.2020 - 05.2023
Child Care Assistant
Brightside Academy
06.2014 - 09.2016
Assistant Store Manager
Pepboys Automotive
06.2013 - 09.2020
Writing Assistant
CITYWIDE COMMUNITY COUNSELING SERVICES, INC
03.2012 - 07.2013
Master of Arts - Psychology
La Salle University
Bachelor of Arts - Psychology
La Salle University
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