Victoria Perez
San Antonio,TX
Summary
Diligent Rural Mail Carrier Associate with broad experience in rural mail delivery services. Strong focus on safety protocols, efficient route planning, and timely delivery of parcels and letters. Notable skills include customer service, problem-solving abilities, and adaptability to harsh weather conditions. Previous roles have shown significant impact through maintaining high levels of customer satisfaction and consistently meeting delivery schedules.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales, Services/Distribution Associate
USPS, United States Postal Service
San Antonio, Texas
04.2018 - Current
- Prepared boxes, pallets and crates for outgoing shipments.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Completed orders and organized product deliveries to meet customer timetables.
- Solved customer challenges by offering relevant products and services.
- Prepared large cash deposits with zero discrepancies.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Processed product returns and assisted customers with other selections.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Prioritized and rearranged tasks to meet changing demands.
- Provided positive first impressions to welcome existing, new and potential customers.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Handled stock tracking with dedicated management systems.
Customer Service Representative
U-Haul
07.2015 - 09.2016
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Computed accurate sales prices for purchase transactions.
- Worked in team performing cashier duties, product assistance and cleaning.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
- Accurately logged all daily shipping and receiving orders.
- Assisted customers in finding out-of-stock items.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Beverage Host
SeaWorld
04.2015 - 08.2015
- Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
- Effectively handled customer complaints and special requests.
- Accurately balanced cash register at all times.
- Maintained stock levels to prevent shortages of critical items.
- Operated credit card machines correctly and quickly.
- Promoted positive customer and associate relations through courtesy, service and professional appearance.
Sales associate
JCPenney
10.2013 - 03.2014
- Computed sales prices, total purchases and processed payments.
- Described merchandise and explain operation of merchandise to customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise based on customer needs.
- Operated cash register to process cash, check and credit card transactions.
- Guided customers in choosing items that reflected personal style and shape.
Education
Continuing Education - Sterile Processing Technician
St. Philip's College
San Antonio, TX05-2024
High school diploma -
Memorial High School
San Antonio, Texas06.2015
Skills
- Problem Solving
- Clear Communication
- Information Ordering and Categorizing
- Records Management
- Organization and Prioritization
- Inventory Monitoring and Management
- Basic Mathematics
- Customer Relations
Certification
sterile processing technician May 9th 2024
Timeline
Sales, Services/Distribution Associate
USPS, United States Postal Service
04.2018 - Current
Customer Service Representative
U-Haul
07.2015 - 09.2016
Beverage Host
SeaWorld
04.2015 - 08.2015
Sales associate
JCPenney
10.2013 - 03.2014
sterile processing technician May 9th 2024
Continuing Education - Sterile Processing Technician
St. Philip's College
High school diploma -
Memorial High School
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