Summary
Overview
Work History
Education
Skills
Volunteer
Languages
Timeline
Generic

Victoria Pham

Garden Grove,CA

Summary

As a former Guest Service Advocate at Target, my duty were resolving conflicts that customers might face at the store, attention to detail by ensuring accurate transactions of products guests purchased and create a memorable shopping experience for the guests by making them feel welcome.

Overview

6
6
years of professional experience

Work History

Guest Advocate

Target
02.2016 - 07.2022


  • Resolve guest complaints or concerns immediately to maintain guest's satisfaction while adhering to the company's policy.


  • Increased guest satisfaction by greeting guests and assist them in personalize recommendations of product.


  • Check that all transactions are accurate and ensure efficient payment processing for guests.


  • Promote upcoming special events to guests, discount on selected items and buy one, get one free promotion.

Education

Bachelor of Science - Hospitality Management

Cal State Long Beach
Long Beach
05.2026

Skills

  • Friendly and Positive Attitude
  • Attention to Detail
  • Bilingual in English and Vietnamese
  • Guest Relations

Volunteer

Santiago High School - Garden Grove, CA


  • Involve in the California Scholarship Confederation at Santiago High School in various community services, such as helping Mark Twain's kids learn new activities, making them feel welcome, and creating events for high school students.


  • Involve in the California Scholarship Confederation at Santiago High School in various community services, such as helping Mark Twain's kids learn new activities, making them feel welcome, and creating events for the kids.


Clinton Elementary School - Garden Grove, CA


  • Help the Boys and Girls Club's staff with activities for elementary school students to participate in and assist them with their homework.


Hospitality Management Program - Long Beach, CA


  • Assist with cleaning tables and chairs, setting up tables, utensils, wine glasses, put up decorations and maintain a clean environment for the Wine and Culinary Event.


  • Greet guests at the front door and lead them to their tables in addition to showcasing what guests can expect at the event.


Circle K International - Long Beach, CA


  • Donating books through the club to help children in need.


  • Assist in bake sale to raise money for Feed the Children.

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Guest Advocate

Target
02.2016 - 07.2022

Bachelor of Science - Hospitality Management

Cal State Long Beach
Victoria Pham