Victoria Phillips
Flanders
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Services Representative
K9 Resorts
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Receptionist
Mendham Animal Hospital
08.2021 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Education
Associate of Arts - Graphic Design
County College of Morris
Randolph, NJ06.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Scheduling
- Computer proficiency
- Conflict resolution
Certification
- CPR and First Aid Certification for pets
Timeline
Customer Services Representative
K9 Resorts
06.2023 - Current
Receptionist
Mendham Animal Hospital
08.2021 - 12.2024
Associate of Arts - Graphic Design
County College of Morris
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