Victoria Phillips
Bismarck,ND
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. 20 Years home improvement background and known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
Lowes Home Improvment
Bismarck, ND
08.2024 - Current
- Led daily store operations, ensuring efficiency and compliance with company policies.
- Developed staff training programs to enhance customer service skills and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Focused on the Core Values, Clean Safe stores, customer service, in stock motorization, profitability.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Department Supervisor
Lowes Home Improvement
Springfield, Illinois
01.2012 - Current
- Successfully working with buyers and distributor’s to deliver product to consumers’ homes
- Order management processing and data entry
- Overseeing scheduling and payroll maintenance for multiple departments and daily business while monitoring vital stats and cooperate reporting tools.
- Managing front end operations, freight flow, safety, Internet, fulfillment and Installed sales contribution. Driving sales culture, pipeline lead and detail generation, HHC partnership with outside sales, in house account generation, talent recruitment
- Service Manager Zone 2, Front End Support Manager, Operations Assistant Store Manager, Specialty Assistant Store Manager
Commission Sales Associate
Sears Holding
Springfield, IL
10.2005 - 02.2012
- Meet the supply demands of customer needs for their homes by balancing their budgets and accommodating their appliance needs.
- Served on team that created short- and long-term department objectives in accordance with company goals.
- Worked and attended routine safety training program for product and progress manufacturing groups, at which reduced on-the-job injuries by 81% and improved company progress.
- Helped in the delivery of goods to customer homes and distributed the back stock of merchandise from warehouses.
Customer Service Manager
Wal-Mart Corporation
Springfield, IL
04.2004 - 04.2006
- Conducted a high level of performance for myself and the cashiers under my lead.
- Maintained the money flow and security and safety of all of my staff for the overnight crew.
- Prepared quarterly reports, and made schedules for the overnight crew to follow by and made sure that all necessary work was promptly completed before the next shift manager was to arrive.
- Helped in the preparation of the store for routine visits from management high up, and when necessary helped with the overnight stock.
Head Cashier, Front End
Dominick’s Finer Foods
Chicago, IL
01.2001 - 06.2002
- Worked with training manager to develop and implement new employee product training methods.
- Assisted training manager in developing Secretarial Training Program, resulting in a more efficient, productive staff.
- Dealt with cash flow and helped develop customer solutions on a daily basis.
Education
Undergraduate - Business Management
Robert Morris College
Springfield, IL01.2009
Science Degree - Computer Networking
Robert Morris College
Springfield, IL01.2009
General Student - Cosmetology Major
Chicago Vocational Career Academy
Chicago, IL01.2002
Military Training - JROTC
Chicago Vocational Career Academy
Chicago, IL01.2002
Skills
- Well-rounded background in human resources, training, safety, operations and consumer affairs
- Excellent experience developing and implementing a variety of skills in developing department budgets and creating department objectives
- Experienced in writing and delivering presentations for executive meetings
- Excellent experience in commission sales
- Background as customer service management, and money management
- Operations Manager for Lowes Store of the year 2021 district 1295
- P51 Project Manager Store 2627
- Customer service management
- Retail inventory management
- Recruitment and hiring
- Performance reviews
- Payroll management
Accomplishments
P-51 District Project Manager 2017
Store of the Year Maple Grove Minnesota 2018
District ASM Operations trainer 2018
SMLE (Store Manager Leadership Experience) Pilot Leader Certification 2023
District ASM Specialty trainer 2019
Thrive Women in Leadership Certification 2024
Community Impact ambassador 2025 and 2026
365 day plus AP safety store incident free award 2025
Certification
CPR certified
Timeline
Store Manager
Lowes Home Improvment
08.2024 - Current
Department Supervisor
Lowes Home Improvement
01.2012 - Current
Commission Sales Associate
Sears Holding
10.2005 - 02.2012
Customer Service Manager
Wal-Mart Corporation
04.2004 - 04.2006
Head Cashier, Front End
Dominick’s Finer Foods
01.2001 - 06.2002
Science Degree - Computer Networking
Robert Morris College
General Student - Cosmetology Major
Chicago Vocational Career Academy
Military Training - JROTC
Chicago Vocational Career Academy
Undergraduate - Business Management
Robert Morris College