Victoria Pizarro
Phoenix,AZ
Summary
Results-driven service team leader with a strong focus on operations management and employee training. Skilled in resource allocation and effective communication, ensuring high customer satisfaction and team performance.
Overview
2
2
years of professional experience
Work History
Service Team Leader
Dunkin'
Prescott Valley, Arizona
10.2024 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Managed resources effectively by allocating tasks according to individual strengths.
- Assessed employee performance and provided feedback in a timely manner.
- Trained new employees on company policies and procedures.
Operations Associate
McDonald's
Prescott, AZ
08.2023 - 09.2024
- Collaborated with staff to ensure timely service during peak hours.
- Engaged with customers to address inquiries and resolve concerns effectively.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Supported team members in preparing food items according to safety standards.
- Operated point-of-sale systems for accurate order processing and customer service.
Education
Associate of Arts - General Studies
Yavapai College
Prescott, AZ12-2025
High School Diploma -
Arizona Agribusiness And Equine Center
Prescott Valley05-2025
Skills
- Customer service
- Team leadership
- Employee training
- Resource allocation
- Effective communication
- Operations management
- Complex Problem-solving
- Relationship building
Affiliations
Volunteer, The Book Haven - Prescott Valley, AZ (2+ years)
Timeline
Service Team Leader
Dunkin'
10.2024 - Current
Operations Associate
McDonald's
08.2023 - 09.2024
Associate of Arts - General Studies
Yavapai College
High School Diploma -
Arizona Agribusiness And Equine Center