Victoria Plasencio
Arvada,CO
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Shift Lead Manager
Walgreens
Arvada, CO
12.2021 - 03.2025
- Supervised daily operations to ensure smooth workflow and efficient service.
- Trained new team members on safety protocols and customer service standards.
- Coordinated staff schedules to meet operational needs and maintain coverage.
- Managed cash handling procedures for accurate transactions during shifts.
- Enforced health and safety regulations to create a safe work environment.
- Provided feedback to team members to support skill development and performance improvement.
- Communicated effectively with management regarding staffing and operational issues.
- Trained new employees on procedures, policies, and job functions.
- Addressed any issues or concerns raised by staff during shifts.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
Shift Lead Supervisor
V.A. hospital janitor
Aurora, Colorado
05.2018 - 08.2021
- Supervised daily cleaning operations in patient areas and common spaces.
- Trained new staff on safety protocols and cleaning procedures.
- Coordinated schedules to ensure adequate coverage during shifts.
- Monitored supplies and equipment for efficient use and maintenance.
- Led team meetings to discuss workflow improvements and safety updates.
- Trained new hires on job duties, safety protocols, and company policies and procedures.
- Assigned tasks to employees based on their abilities, skill levels, and experience.
- Maintained accurate inventory records of products used during shifts.
- Supervised, trained and guided team by coaching on daily activities.
- Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
Sales Associate
Allied Global Marketing
Thornton, Colorado
03.2017 - 04.2018
- Assisted customers with product selection and inquiries.
- Maintained knowledge of current promotions and product features.
- Processed transactions efficiently at the point of sale.
- Trained new staff on sales techniques and store policies.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Lead Cashier
Applejack Wine & Spirits
Wheat Ridge, Colorado
08.2014 - 12.2016
- Managed cash register operations and ensured accurate transactions.
- Trained new cashiers on customer service protocols and cash handling procedures.
- Oversaw daily cash audits to maintain financial integrity and accuracy.
- Assisted customers with product inquiries and provided exceptional service.
- Resolved customer complaints and issues promptly and professionally.
- Maintained cleanliness and organization of the checkout area at all times.
- Greeted customers and provided excellent customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Responsible for opening and closing registers accurately according to established procedures.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Processed returns and exchanges efficiently while adhering to company policies.
Customer Service Representative
Check Into Cash
Arvada, Colorado
07.2013 - 05.2014
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and handled returns efficiently for customer satisfaction.
- Maintained accurate records of customer interactions in the database.
- Educated customers on product features and services available.
- Trained new staff on company policies and customer service protocols.
Caregiver
Brookdale Assisted Living
Arvada, CO
08.2011 - 06.2013
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored resident health and reported changes to nursing staff promptly.
- Provided emotional support and companionship to enhance resident well-being.
- Maintained a clean and safe environment for residents and staff.
- Coordinated recreational activities to promote social engagement among residents.
- Documented resident care activities accurately in care logs and reports.
- Communicated effectively with families regarding resident care and needs.
- Supported bathing, dressing and personal care needs.
- Collaborated with team members to ensure high-quality resident care services.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Followed safe lifting and transferring techniques to transport residents.
Education
North Orange Community College High School Program - Diploma
Anaheim, CASkills
- Staff scheduling
- Cash handling
- Safety compliance
- Inventory management
- Customer service
- Team leadership
- Time management
- Effective communication
- Problem solving
- Workplace safety
- Team motivation
- Accurate money handling
- Customer service focus
Timeline
Shift Lead Manager
Walgreens
12.2021 - 03.2025
Shift Lead Supervisor
V.A. hospital janitor
05.2018 - 08.2021
Sales Associate
Allied Global Marketing
03.2017 - 04.2018
Lead Cashier
Applejack Wine & Spirits
08.2014 - 12.2016
Customer Service Representative
Check Into Cash
07.2013 - 05.2014
Caregiver
Brookdale Assisted Living
08.2011 - 06.2013
North Orange Community College High School Program - Diploma