Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Excelled in the Following Relevant Courses
References
Timeline
Generic

Victoria Podmore

Southwick,MA

Summary

Dedicated professional with strong customer service skills and proven multitasking abilities. Committed to delivering exceptional customer experiences that enhance loyalty. Actively pursuing studies in psychology, with a focus on applying academic knowledge in practical settings. Fast learner with adaptability to new environments and a track record of deescalating challenging interactions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Attendant

Crossover Fitness 24/7
Southwick, MA
07.2022 - Current
  • Greeted and checked in members, fostering a welcoming atmosphere.
  • Managed member inquiries, resolving issues promptly and professionally.
  • Maintained cleanliness and organization of front desk area daily.
  • Assisted with inventory management of fitness supplies and promotional materials.
  • Monitored access control systems to ensure safety and security.
  • Processed payments, providing customers with accurate receipts and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Resolved customer complaints, ensuring complete satisfaction.

Census Enumerator

U.S. Census Bureau
Worcester, Massachusetts
08.2020 - 11.2025
  • Conducted door-to-door surveys, gathering demographic information from residents efficiently.
  • Explained survey procedures and confidentiality to participants, ensuring understanding.
  • Recorded responses accurately using handheld devices, maintaining data integrity.
  • Navigated assigned areas to maximize survey coverage effectively.
  • Educated public on importance of census participation through community outreach.
  • Read maps and located addresses for personal interviews, completing assigned forms.
  • Adapted quickly to changing conditions to meet tight deadlines consistently.
  • Secured confidential information during enumeration process, protecting participant privacy.

Beverage Cart Server

Crestview Country Club
Agawam, Massachusetts
07.2022 - 07.2025
  • Delivered beverage orders promptly to golfers on the course, ensuring satisfaction.
  • Maintained accurate inventory of drinks and snacks in cart for efficient service.
  • Handled cash transactions and processed payments with a focus on security.
  • Trained new employees on beverage cart operations and service protocols.
  • Built strong relationships with regular club members and guests to enhance loyalty.
  • Ensured compliance with health department regulations for safe food handling practices.
  • Stocked beverage cart with supplies, including glassware, ice, and garnishes.
  • Performed opening and closing duties according to established procedures.

Education

Bachelor of Arts - Psychology

Westfield State University
Westfield, MA

Skills

  • Customer service expertise
  • Problem-solving skills
  • Empathy and patience
  • Credit and cash payments
  • File management
  • Hospitality services
  • Exceptional communication
  • Problem resolution
  • Time management
  • Emotional awareness
  • Confidentiality and privacy
  • Team collaboration
  • Patience and tact
  • Reliability and punctuality

Affiliations

  • Yoga
  • Reading
  • Hiking
  • Litter cleanup
  • Babysitting
  • Art
  • Volunteer work at nursing homes

Accomplishments

  • 4.0 GPA at the time of graduating high school
  • National Honor's Society in high school
  • Dean's List at Westfield State University
  • Psychology Major at Westfield State University

Certification

  • TIPS certification
  • First aid and CPR certified

Excelled in the Following Relevant Courses

  • Intro to Psychology
  • Intro to Human Communication
  • Statistics for Psychology
  • Adolescent Psychology
  • Theories of Personality
  • Abnormal Psychology
  • Psychology of Love
  • Intro to Women's Studies
  • Child Development

References

References available upon request.

Timeline

Front Desk Attendant

Crossover Fitness 24/7
07.2022 - Current

Beverage Cart Server

Crestview Country Club
07.2022 - 07.2025

Census Enumerator

U.S. Census Bureau
08.2020 - 11.2025

Bachelor of Arts - Psychology

Westfield State University

Similar Profiles

CREATE PROFILE