Victoria Prince
Reynoldsburg,OH
Summary
Qualified Licensed Optician bringing more than 34 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office environments.
Overview
11
11
years of professional experience
Work History
Licensed Optician
Luxottica/ LensCrafters
Dublin, Ohio
09.2020 - Current
- Provided accurate measurements (PD, PAL, FT, or OV heights
- Instructed customers on proper care and maintenance of their eyewear.
- Evaluated customer vision needs as to their expectations, prescription, lifestyle, occupation, and proper fit
- Verify vision insurance
- Simple repairs ( nose pads, adjustments, restring semi rimless and bushing replacements on drilled rimless
- Excellent at trouble shooting and customer service
- Processed payments and prepared invoices for completed sales transactions.
- Verified accuracy of all orders with auto or manual lensometer before releasing them to customers.
- Quick hand off from doctors on rx changes and recommendation
- Opening, closing and balancing transactions daily
Manager, Licensed Optician
US Vision: Meijer Optical
Westerville, Ohio
04.2015 - 04.2020
- Responsible to train apprentices under my license
- Meet or exceed monthly goals
- Schedule appointments
- Verify vision insurances
- Verify all incoming orders with manual or auto lensometer before calling for dispense
- Monthly appointment recall
- Health fairs and community outreach
- Sales
- Contact lens ordering
- I&R training
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards. Include HIPPA, OSHA and ANSI standards
Licensed Optician
Costco
Columbus, OH
11.2013 - 02.2014
- Provided accurate measurements and fittings for customer eyeglasses.
- Instructed customers on proper care and maintenance of their eyewear.
- Evaluated customer vision needs to select appropriate lenses and frames for their occupation and lifestyle
- Maintaining inventory
Education
Licensed Optician - 16002-s
Apprentice Optician On Job Training
Olympia, WASkills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Retail Sales
- Product Upselling
- Prescription Interpretation
- Optical Measurements
- Lab Ordering
- Progressive Lenses
- Optical dispensing
Timeline
Licensed Optician
Luxottica/ LensCrafters
09.2020 - Current
Manager, Licensed Optician
US Vision: Meijer Optical
04.2015 - 04.2020
Licensed Optician
Costco
11.2013 - 02.2014
Licensed Optician - 16002-s
Apprentice Optician On Job Training