Victoria Queen
Athens,AL
Summary
Organized and efficient Medical Scheduler recognized for optimizing appointment coordination and enhancing patient interactions. Proficient in managing patient data confidentiality, ensuring compliance, and supporting healthcare providers to minimize wait times and streamline operations.
Overview
11
11
years of professional experience
Work History
Medical Scheduler
Athens Limestone Hospital
Athens, AL
07.2023 - Current
- Facilitated efficient scheduling by coordinating patient appointments among various departments.
- Directed electronic health record systems to enhance accessibility and reliability of patient data.
- Coordinated communication with patients about appointment specifics, fostering a positive patient experience.
- Assisted healthcare providers in managing schedules, reducing appointment conflicts and wait times.
Medical Secretary
Renalus Center for Kidney Care
Fort Walton Beach, FL
01.2021 - 06.2023
- Facilitated patient scheduling and appointment coordination to improve overall clinic workflow.
- Executed meticulous processing of medical records, prioritizing confidentiality and precision in handling patient data.
- Supported healthcare operations through meticulous preparation of documentation required for patient consultations.
- Delivered clear and concise information to patients about treatment plans and subsequent care instructions.
Patient Service Representative
Aurora Children's Health - UW Health Pediatric Specialties
Green Bay, WI
02.2015 - 11.2020
- Coordinated patient scheduling and appointment management to optimize overall clinic operations.
- Improved overall patient experience through timely resolution of inquiries and concerns.
- Collaborated with healthcare providers to ensure accurate patient information and care continuity.
- Educated families on available services, fostering understanding of treatment options and procedures.
- Managed clinic scheduling for general pediatrics, pediatric specialties as well as family practice providers
- Worked directly with patient families to schedule ancillary testing, lab visits and radiology
Education
Associate of Science - Medical Administration
Rasmussen College
Green Bay, WISkills
- HIPAA compliance
- Strong organization
- Patient confidentiality
- Appointment coordination
Timeline
Medical Scheduler
Athens Limestone Hospital
07.2023 - Current
Medical Secretary
Renalus Center for Kidney Care
01.2021 - 06.2023
Patient Service Representative
Aurora Children's Health - UW Health Pediatric Specialties
02.2015 - 11.2020
Associate of Science - Medical Administration
Rasmussen College