Olympia Bailey
Patient Services Coodinator
SHERWOOD,Arkansas
Summary
Diligent patient services coordinator and adminatrator support roles with comprehensive background in managing patient schedules and coordinating appointments. Successfully streamlined scheduling processes to improve operational efficiency and enhance patient satisfaction. Demonstrated expertise in communication and organizational skills to ensure seamless clinic operations.
Overview
11
11
years of professional experience
Work History
Medical scheduler
Lake Park Center Bria
01.2021 - 08.2025
- Scheduled in house eye exams, dental, and podiatry (foot care)
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Coordinated communication between medical staff and patients, ensuring timely updates on scheduling changes.
RSA/CNA
Lake Park Center
06.2019 - 03.2020
- Provided direct patient care, including assistance with daily living activities and personal hygiene.
- Monitored vital signs and reported changes in patient conditions to nursing staff promptly.
- Assisted in maintaining a clean and safe environment for residents, adhering to infection control protocols.
- Documented patient progress and care activities accurately.
- Trained and mentored new staff members on best practices for resident care and safety procedures.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Teacher
Mama Mertals Early Head Start Federal program
06.2014 - 11.2019
- Provided a safe clean environment
- Teach through play
- Provide games and educational activities to assist with developmental creativity and milestones
- Customize lesson plans around the individual childs developmental needs
- Create individualized profiles to document milestone achievements and delays in cognitive, physical, and social developments
Route Driver
Dependable Courier Amazon
11.2018 - 03.2019
- Delivered packages to various residential homes and businesses with assigned route
- Assist fellow couriers with route
Education
Associates in Science - Health Administration Services
Colorado Technical University
07.2021
High School Diploma -
Newport High School
Newport, ARSkills
- Strong organization
- HIPAA compliance
- Patient confidentiality
- Patient scheduling
- Medical office procedures
- File preparation
- Calendar management
- EHR software
- CPT codes
- ICD codes
- Documentation and recordkeeping
Timeline
Medical scheduler
Lake Park Center Bria
01.2021 - 08.2025
RSA/CNA
Lake Park Center
06.2019 - 03.2020
Route Driver
Dependable Courier Amazon
11.2018 - 03.2019
Teacher
Mama Mertals Early Head Start Federal program
06.2014 - 11.2019
Associates in Science - Health Administration Services
Colorado Technical University
High School Diploma -
Newport High School