Victoria Quesenberry
Marblehead
Summary
Dedicated customer service professional with extensive experience in resolving complaints, enhancing customer satisfaction, and streamlining order processing. Proven ability to train staff and improve service delivery.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
North Coast Container Corp.
Cleveland
05.2022 - 09.2025
- Assisted customers with inquiries and product information.
- Resolved complaints to enhance customer satisfaction.
- Processed orders efficiently using company systems.
- Collaborated with team members to improve service delivery.
- Maintained accurate records of customer interactions.
- Educated customers on product features and benefits.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sales Service Manager
North Coast Container Corp.
Cleveland
03.1998 - 05.2022
- Assisted customers with product inquiries and service requests.
- Collaborated with staff to ensure efficient service delivery to clients.
- Handled customer complaints, providing effective resolutions promptly.
- Contributed to training new employees on company policies and procedures.
- Prepared reports on customer feedback and service quality for management review.
- Maintained a database of current customers including contact information, purchase history.
- Reviewed and recommended candidates for hire and followed company policies for interviewing, training and termination.
- Monitored customer satisfaction levels and identified opportunities for improvement.
Education
High School Diploma -
Strongsville High School
Strongsville, OH06-1974
Skills
- Customer service
- Complaint resolution
- Order processing
- Customer education
- Record management
- Customer relationship management
Timeline
Customer Service Representative
North Coast Container Corp.
05.2022 - 09.2025
Sales Service Manager
North Coast Container Corp.
03.1998 - 05.2022
High School Diploma -
Strongsville High School