Dynamic customer service representative with proven skills in resolving inquiries and enhancing satisfaction. Committed to process improvement and team collaboration to deliver exceptional customer experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
KECH
El Paso, TX
11.2021 - 08.2025
Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
Assisted in training new staff on company policies and customer service protocols.
Implemented feedback mechanisms to improve service delivery and customer experience.
Monitored and documented customer interactions using CRM software for quality assurance.
Office Manager
Ez Learning Preschoolers
Weslaco, TX
01.2010 - 10.2020
Streamlined administrative processes to enhance operational efficiency and reduce overhead costs.
Developed employee schedules, ensuring optimal staffing levels for daily operations.
Implemented training programs for new staff, improving onboarding experience and retention rates.
Maintained accurate records of student enrollment and attendance using management software systems.