Victoria Ramon
Customer service/ Sales representative
Racine,WI
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service Representative role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
APS Appliances
07.2022 - Current
- Support customers with orders, returns, and service requests via phone and in-store
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Document service requests and appointment details accurately
- Communicate with patience and a growing sense of confidence to meet customer needs
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customers' questions regarding products, prices, and availability.
Education
Associate of Applied Science - Marketing
Milwaukee Area Technical College
Milwaukee, WI08-2026
Trial Diploma -
Digital Marketing And Integrated Communications
08-2025
Skills
- Active listening
- Microsoft Excel
- Customer service
- Critical thinking
- Scheduling
- Follow-up skills
- Appointment scheduling
- Computer proficiency
- Professional telephone demeanor
- Product knowledge
Accomplishments
- Telephone service- Handled in store and phone support resolving appliance service issues with professionalism
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Products- learned product features and service policies to better assist customers
- Used Microsoft Excel to develop inventory tracking spreadsheet and customer requests
- Gained hands on experience with tools like Google Analytics and ad campaign creation through coursework
- Practiced analyzing target markets ad creating ad content based on user behavior and performance data
Certification
- Digital Marketing Simternship e - Stukent May 2025
- Social media Simternship - Stukent May 2025
- Market Research Simternship - Stukent May 2025
- Professional Selling Simternshipe - Stukent Dec 2024
Timeline
Customer Service Representative
APS Appliances
07.2022 - Current
Associate of Applied Science - Marketing
Milwaukee Area Technical College
Trial Diploma -
Digital Marketing And Integrated Communications
Similar Profiles
Ozzy McVicker MendezOzzy McVicker Mendez
RF Engineer - Designer Role at Apex Systems/Arizona Public Service (APS)RF Engineer - Designer Role at Apex Systems/Arizona Public Service (APS)
Callum BraceyCallum Bracey
Client Manager at APS - Complete Property ServicesClient Manager at APS - Complete Property Services
Giorgia GiustiGiorgia Giusti
Co-founder and Secretary at Sotterranea APSCo-founder and Secretary at Sotterranea APS
Marquon GardnerMarquon Gardner
Bottle Inspector at LogoplasteBottle Inspector at Logoplaste
Jamey RomanJamey Roman
Director of Human Resources at Kenosha Human Development Services, Inc.Director of Human Resources at Kenosha Human Development Services, Inc.