Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Victoria Ramos Ortiz

Victoria Ramos Ortiz

2055 Stockbridge Rd, Denton

Summary

Mission-driven professional, passionate, and motivated to strive for excellence, seeking to expand on existing skill set. Dynamic and experienced in building relationships between management and clients by leveraging communication and scheduling skills. Reliable and results-driven, with a positive attitude and excellent communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Moxies Southlake Restaurant
05.2025 - Current
  • Provided outstanding customer service, ensuring guest satisfaction and exceeding expectations.
  • Served food and beverages promptly with focused attention to customer needs, following every health code standard diligently in regard to the handling of food.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Executive Personal Assistant

Majestic Outdoor Lighting
01.2022 - 01.2025
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Supported financial management processes by assisting with budget planning and paying expenses.
  • Streamlined communication processes for increased efficiency and effectiveness in daily operations, scheduling appointments and follow-ups.

Poker Cage Cashier

Choctaw Casino & Resort
09.2021 - 11.2021
  • Processed buy-ins, payouts, and managed cash and chip exchanges.
  • Enhanced the guest’s experience by maintaining an inviting environment and promoting a positive gaming experience leading to increased play time and revenue.
  • Enforced casino standard operating procedures, gaming regulations, and Title 31 compliance.

Poker Cocktail Waitress

Multiple Locations
02.2020 - 08.2021
  • Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages and food to guests.
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
  • Served alcoholic and non-alcoholic beverages in a bar environment.
  • Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.

Server

Villas del Sol & El Gran Toritos
02.2019 - 02.2020
  • Cultivated warm relationships with regular customers, enhancing customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

High School Diploma -

Timbercreek High School
Keller, TX

Skills

  • Enhanced Customer Service
  • Time Management
  • Critical Thinking
  • Fluent in Spanish & English
  • MS Office Standard Suite
  • Scheduling and Organization
  • Food Handling

Certification

  • Food Handler
  • TABC
  • CPR/BLS

Timeline

Server

Moxies Southlake Restaurant
05.2025 - Current

Executive Personal Assistant

Majestic Outdoor Lighting
01.2022 - 01.2025

Poker Cage Cashier

Choctaw Casino & Resort
09.2021 - 11.2021

Poker Cocktail Waitress

Multiple Locations
02.2020 - 08.2021

Server

Villas del Sol & El Gran Toritos
02.2019 - 02.2020

High School Diploma -

Timbercreek High School

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