VICTORIA REAGAN
Zoo Knoxville
Rutledge,TN
2
Languages
1
Certification
2
years of professional experience
Dedicated Animal Care Professional with hands-on experience in kennel care and zoo guest services. Expertise includes animal monitoring, feeding, enclosure cleaning, and medication support. Proven ability to maintain safety and engage effectively with guests in high-volume environments. Committed to animal welfare and conservation within zoological settings.
Work History
Admissions Associate
5 Months- Welcomed guests and informed them about zoo programs, memberships, and attractions to enhance visitor experience.
- Processed cash transactions and managed computer-based admissions while engaging with guests from diverse backgrounds to ensure smooth entry.
- Guided guests through zoo offerings by addressing inquiries about memberships, attractions, and daily experiences to improve their visit.
Kennel Technician
5 Months- Delivered daily animal care, ensuring proper feeding, watering, enclosure cleaning, medication administration, and routine monitoring to support animal health and well-being.
- Monitored dogs for signs of illness, injury, stress, and compatibility, facilitating safe and harmonious play group placements.
- Supported exercise and socialization while maintaining a clean, safe, and welcoming environment.
- Recorded animal histories and care information in a digital database, maintaining accurate and accessible records for ongoing animal care.
Attractions Operator
1 Year 7 Months- Prioritized guest safety through ride inspections, emergency-response training, incident awareness, and clear communication.
- Collaborated with operations and maintenance teams to ensure seamless guest service in high-volume settings.
- Executed emergency evacuation procedures while fostering a calm, safety-focused environment during demanding situations.
Intern / Parking Operations
- Collaborated with team members to manage crowd flow and resolve guest inquiries during peak operations.
- Handled guest concerns promptly and worked with team members to keep operations organized during high-traffic periods.
- Addressed guest concerns and coordinated with team members to maintain organized operations during high-traffic periods.
Education
Bachelor of Science - Animal Science
Bachelor of Science - Forestry, Wildlife & Fisheries
Skills
Guest Experience
Customer Engagement
Visitor Interaction
Operational Support
Information Dissemination
Safety Protocols
Crowd control
Cash Handling
Computer Skills
Microsoft Excel
CPR
First Aid
Emergency Response
Safety Awareness
Health and Safety
Membership Promotion
Certification
CPR, BLS, First Aid
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Admissions Associate
Zoo Knoxville
03.2025 - 08.2025Read More
Kennel Technician
Pets R People 2
01.2025 - 06.2025Read More
Intern / Parking Operations
Walt Disney World Resort
08.2024 - 05.2024Read More
Attractions Operator
Dollywood
06.2023 - 01.2025Read More
University of Tennessee, Knoxville
Bachelor of Science from Forestry, Wildlife & Fisheries
Read More
Tennessee Technological University
Bachelor of Science from Animal Science
Read More