Victoria Ridge
Orangevale,CA
Summary
A seasoned Small Business Owner from KVR Togos Greenback Square Enterprizes, I excel in business growth and retention, and am adept at fostering team unity. My leadership significantly enhanced brand visibility and customer loyalty, training over 4,000 employees and securing the title of Ambassador of the Year 2016 for outstanding community engagement.
Overview
21
21
years of professional experience
Work History
Small Business Owner
KVR Togos Greenback Square Enterprizes
Citrus Heights, CA
04.2003 - 03.2024
- Implemented customer service protocols to enhance satisfaction and loyalty. Customer service was our number one priority.
- Negotiated contracts with vendors, suppliers and customers.
- Led marketing efforts to enhance brand visibility and customer engagement through various channels.
- Oversaw daily operations of small business including customer service and financial management.
- Recruited, trained, and supervised staff, fostering a productive and positive work environment. Trained well over 4,000 first-time employees.
- Monitored financial objectives and prepared budgets according to projections.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Delegated work to staff, setting priorities and goals.
- Established partnerships with other businesses in related industries for mutual benefit.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Invested in technology and systems to support business growth and improve operational capabilities.
- Analyzed sales data and adjusted strategies to maximize revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Structured HR services to support staff during organizational developments and changes.
Brand Ambassador
Citrus Heights Regional Chamber of Commerce
Citrus Heights, CA
04.2014 - 04.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating a friendly and professional demeanor, and a can-do attitude.
- Greeted customers and clients to create a welcoming environment.
- Assisted the team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between the organization and the community.
- I represented the organization at professional conferences and delivered engaging presentations to diverse audiences.
- Engaged guests in conversation to offer hospitality, aid in service recovery, and engender trust.
- Ambassador of the year 2016
Presentation Specialist
Job Readiness Program at Mesa Verde
Citrus Heights, CA
01.2013 - 10.2017
- Sourced relevant data from a variety of sources for use in presentations.
- I presented a program to junior and senior students on "How to Get a Job." Simple to-dos and don'ts upon applying for a job, interviewing for a job, and researching the company they are applying for. Teaching simple tasks that would prove they are a qualified team member.
- Karla Branen was the coordinator at the time
Education
High School Diploma -
Buchser High School
Santa Clara, CA06-1977
Some College (No Degree) - Graphic Design
West Valley Jr College
Saratoga, CASome College (No Degree) - Graphic Design
San Jose State University
San Jose, CASkills
- Accounting oversight
- Business growth and retention
- Planning and execution
- Business operations leadership
- New market research
- Human resources administration
- Staffing
- Payroll administration
- Employee performance management
- Team building
- Reporting and documentation
- Human resources management
Affiliations
- My husband and I are avid bird watchers, and love to hike
- I love to cook for my family, and my favorite program is America's Test Kitchen
References
- Renee Larscheid, IOM Membership Services and Office Administrator, 916-532-5955
- Rachel Thoene - Retired school principal, realtor, entrepreneur, 916-524-6095
- Denise Corvo, Togo's franchisee, 916-505-8853
Timeline
Brand Ambassador
Citrus Heights Regional Chamber of Commerce
04.2014 - 04.2023
Presentation Specialist
Job Readiness Program at Mesa Verde
01.2013 - 10.2017
Small Business Owner
KVR Togos Greenback Square Enterprizes
04.2003 - 03.2024
High School Diploma -
Buchser High School
Some College (No Degree) - Graphic Design
West Valley Jr College
Some College (No Degree) - Graphic Design
San Jose State University
Similar Profiles
Athian Ramos IIAthian Ramos II
Pet Sitter at Greenback FamilyPet Sitter at Greenback Family
YASIR ARAFAT HASHMIYASIR ARAFAT HASHMI
Manager Management Operations (Head of Operations) at Greenback NYManager Management Operations (Head of Operations) at Greenback NY
RIJESH C KRIJESH C K
SPARE PARTS IN CHARGE at KVR CARSSPARE PARTS IN CHARGE at KVR CARS