Victoria Rinaldi
Toms River,NJ
Summary
Call Center professional offering exceptional communication skills. Bringing excellent organizational strengths and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Cafe Associate
Iron Horse Cafe
Bloomfield, NJ
04.2018 - 09.2022
- Exceeded customer expectations by providing welcoming environment with prompt and friendly service.
- Produced quality food and drink products efficiently, adhering to company standards.
- Maintained clean and presentable café by wiping, sanitizing, and replenishing supplies. Restocked food items daily for optimal freshness.
- Operated registers for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedules and extra shifts to meet company needs.
Customer Service Representative
MedXM
Santa Ana, CA
03.2017 - 04.2018
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Assisted customers with setting appointments, special order requests, and providing thorough information on upcoming medical exam.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Restaurant Server
TGI Fridays
Harrisburg, PA
11.2015 - 01.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing business.
- Upsold specialty items, alcoholic beverages, and desserts to increase overall sales and exceed targets, resulting in being awarded Team Leader.
- Participated in dining room side work such as refilling condiment bottles, preparing menus, and arranging silverware.
Education
Associate of Science -
Ocean County College
Toms River, NJ2023
Skills
- Customer Relations
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Upselling Products and Services
- Data Entry and Maintenance
- Efficient and Detail-Oriented
Timeline
Cafe Associate
Iron Horse Cafe
04.2018 - 09.2022
Customer Service Representative
MedXM
03.2017 - 04.2018
Restaurant Server
TGI Fridays
11.2015 - 01.2017
Associate of Science -
Ocean County College
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