Victoria Rios
Chicago,IL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and providing a positive experience with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Unique Insurance
Niles, IL
05.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Taking accident claims for multiple companies that provide policies.
- Setting up for estimates on each undriveable and drivable vehicles for both parties.
- Explaining client's coverages to help them understand their coverages.
- Towed client's vehicles from the scene of accidents and tow yards.
- Communicated with tow yards, taking down storage fees and sending request out to appraisers to view vehicles at client’s choice of tow yards.
Mail Clerk
Unique Insurance
Niles, IL
03.2021 - 05.2022
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Tracked outgoing mail to provide accurate customer updates.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Set up automated mail-processing systems to maintain smooth sorting operations.
Amazon Driver
Amazon
Skokie, IL
02.2019 - 03.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Obtained signatures from customers upon delivery of goods.
- Cleaned vehicle regularly to maintain professional appearance.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Cashier and Sales Associate
Kohl’s
Norridge, IL
04.2017 - 01.2019
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Reviewed new promotions and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Baker/Sales Associate
Palermo Bakery
Norridge,IL
02.2016 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Taking cake orders
- Wrapped, boxed and weighed bakery department products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Operated cash registers and took payments for orders and walk-ins.
- Maintained clean and sanitized baking areas.
Education
No Degree - Dental Assisting
Triton College
River Grove, IL09.2019
High School Diploma -
Carl Schurz High School
Chicago, IL06.2017
Skills
- Customer Service
- Problem-Solving Ability
- Typing Proficiency
- Microsoft Office
- Excel / Word
- Recordkeeping Strengths
- Clerical Support
- Stocking and Replenishing
- Retail Sales Customer Service
Certification
- Certified Dental Assistant
Timeline
Customer Service Representative
Unique Insurance
05.2022 - 08.2023
Mail Clerk
Unique Insurance
03.2021 - 05.2022
Amazon Driver
Amazon
02.2019 - 03.2020
Cashier and Sales Associate
Kohl’s
04.2017 - 01.2019
Baker/Sales Associate
Palermo Bakery
02.2016 - 03.2017
No Degree - Dental Assisting
Triton College
High School Diploma -
Carl Schurz High School
- Certified Dental Assistant
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