Victoria Rios
Lombard,IL
Summary
Innovative and results-driven professional with three years of assistant management experience and a current brand ambassador, with some bartending and retail experience making for 8 years total in customer service. Skilled in product demos, marketing, and inventory management, known for creative problem-solving, clear communication, and a consistent work ethic.
Overview
5
5
years of professional experience
Work History
Brand Ambassador
Primo Water
09.2025 - Current
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Maintained knowledge of current promotions and product features.
- Attended industry conferences to keep abreast of market trends and network with potential partners..
- Spearheaded sustainability initiative within brand, enhancing company image and attracting eco-conscious consumers.
- Cultivated strong relationships with customers, enhancing brand loyalty and awareness.
- Executed promotional campaigns, effectively communicating product benefits to target audiences.
Assistant manager
Lover’s Lane
06.2021 - 12.2024
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Managed inventory levels, ensuring stock accuracy and organizational efficiency across the retail floor.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in training staff on customer service best practices to enhance overall store performance.
- Analyzed sales data to identify trends, informing product selection and merchandising strategies.
Education
Diploma -
J. Sterling Morton West High School
Berwyn, IL05.2016
Skills
- Merchandising
- Drawer counts
- Delegating tasks
- Using a POS system
- Training
- Managing incoming calls
- Women's sizing
- Microsoft Excel
- Powerpoint
- Meeting and exceeding sales goals
- Building customer relationships
- Customer service
- Effective communicator
- Customer engagement
- Team leadership qualities
- Product demonstration
- Inventory control
- Floor operations and displays
- Sales and marketing
- Problem-solving
- Creative thinking
- Attention to detail
- Display set up and arrangement
LANGUAGES
English
Spanish - Actively Learning
Timeline
Brand Ambassador
Primo Water
09.2025 - Current
Assistant manager
Lover’s Lane
06.2021 - 12.2024
Diploma -
J. Sterling Morton West High School