Victoria Rios
San Antonio
Summary
Organized and proactive professional with a strong background in legal support and customer service. Skilled in managing case files and facilitating effective communication between clients and attorneys. Committed to enhancing team collaboration and ensuring compliance with legal standards. Dedicated legal assistant experienced in preparing legal documents, managing case files, and ensuring compliance with legal standards. Known for strong organizational skills and effective communication, contributing to seamless team operations and positive client experiences.
Overview
1
1
year of professional experience
Work History
Legal Assistant
Bonilla & Chapa Law Office
San Antonio
09.2025 - Current
- Prepared legal documents for client cases and court submissions.
- Managed case files, ensuring organization and compliance with legal standards.
- Communicated with clients, providing updates and gathering necessary information.
- Maintained confidentiality of sensitive information in all communications and documents.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Scanned physical documents into electronic format for storage in a secure database system.
- Updated databases with new information received from attorneys or clients.
- Handled telephone calls, meeting plans and conference organization requirements.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Customer Service Representative
Watershed Carwash
San Antonio
08.2024 - 09.2025
- Assisted customers with inquiries and provided information about services offered.
- Processed payments and managed cash register transactions efficiently.
- Maintained cleanliness and organization of the carwash area for customer satisfaction.
- Handled customer complaints professionally to ensure a positive experience.
- Collaborated with team members to streamline daily operations and workflows.
- Monitored equipment performance and reported maintenance needs promptly.
- Provided support in training new staff on customer service protocols and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Theodore Roosevelt High School
San Antonio, TX05-2024
Skills
- Case management
- Client communication
- Administrative support
- Customer service
- Confidentiality maintenance
- Team collaboration
Timeline
Legal Assistant
Bonilla & Chapa Law Office
09.2025 - Current
Customer Service Representative
Watershed Carwash
08.2024 - 09.2025
High School Diploma -
Theodore Roosevelt High School