Amber Siples
Ozark,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Server
231 Seafood House
Ozark, AL
02.2024 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Resolved guest complaints professionally and promptly to maintain satisfaction.
Server/Manager
Sonics Drive In
Ozark, AL
05.2020 - 06.2021
- Collected cash sales from employees to properly tip each server after shift.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Team Member
Walmart
Ozark, AL
07.2018 - 06.2019
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
Server
Applebee's Neighborhood Grill & Bar
Ozark, AL
06.2015 - 06.2018
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Carroll High School
Ozark, AL05-2015
Certified Medical Assistant -
Fortis College - Dothan
Dothan, ALSkills
- Tableside Etiquette
- Memory retention
- Cleanliness standards
- Exceptional customer service
Accomplishments
- Dean's List 2024
Timeline
Server
231 Seafood House
02.2024 - Current
Server/Manager
Sonics Drive In
05.2020 - 06.2021
Team Member
Walmart
07.2018 - 06.2019
Server
Applebee's Neighborhood Grill & Bar
06.2015 - 06.2018
Carroll High School
Certified Medical Assistant -
Fortis College - Dothan