Victoria Rocha
Hanford,CA
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
JUVENILE CORRECTIONAL OFFICER
Kings County Probation
05.2022 - 03.2023
- Documented daily activities and progress reports, ensuring accurate record-keeping for each resident's file.
- Supervised youth's daily activities for school, meals, and recreation time.
- Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
- Prepared, processed, and maintained forms, reports, logs, records, and activity journals.
- Supervised 10 inmates during mealtime and recreational time.
CUSTOMER ADVOCATE SPECIALIST
Safelite Autoglass
04.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved complex customer issues with a high level of professionalism and empathy.
- Maintained detailed records of all client interactions, ensuring accurate documentation for future reference or escalations when necessary.
- Worked diligently to meet and exceed key performance indicators, demonstrating a strong commitment to customer service excellence.
LEAD TEST ADMINISTRATOR
PSI Services LLC
11.2018 - 04.2021
- Consulted with government regulatory and licensing agencies to confirm institution's conformance with applicable standards
- Monitored operation of office equipment and troubleshot technical issues
- Maintained and updated filing, inventory, mailing and database systems, either manually, and used computer
- Contributed to the development of standardized testing policies, streamlining the administration process.
ASSISTANT RETAIL STORE MANAGER
Takken Shoes
01.2014 - 02.2018
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
Education
No Degree -
Fresno City College
Fresno, CA01.2026
HIGH SCHOOL DIPLOMA -
Selma High School
Selma, CA06.2009
Skills
- Youth Counseling
- Patience and Empathy
- Restraint Techniques
- Substance Abuse Knowledge
- Active Listening
- Problem-solving abilities
- Customer Service
Certification
- PC 832 Arrest and Firearms
- Juvenile Correctional Officer Core
- Red Cross CPR certificate
Timeline
JUVENILE CORRECTIONAL OFFICER
Kings County Probation
05.2022 - 03.2023
CUSTOMER ADVOCATE SPECIALIST
Safelite Autoglass
04.2021 - 04.2022
LEAD TEST ADMINISTRATOR
PSI Services LLC
11.2018 - 04.2021
ASSISTANT RETAIL STORE MANAGER
Takken Shoes
01.2014 - 02.2018
No Degree -
Fresno City College
HIGH SCHOOL DIPLOMA -
Selma High School
- PC 832 Arrest and Firearms
- Juvenile Correctional Officer Core
- Red Cross CPR certificate
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