Victoria Rodríguez
Riverview,FL
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Passionate about helping others access needed services.
Overview
4
4
years of professional experience
Work History
Server
Longhorn Steakhouse
05.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Customer Service Representative
Publix Supermarkets Store
08.2019 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Arts - International Studies
University of South Florida
Tampa, FL12.2023
Bachelor of Arts - Applied Linguistics
University of South Florida
Tampa, FL12.2023
High School Diploma -
Newsome High School
Lithia, FL05.2020
Skills
- Attention to Detail
- Warm and Friendly
- Communications Protocols
- Customer Service and Rapport
- Natural Leadership
- Client Relations Strength
- Interactive Learning
- Data Analysis
- Team Collaboration
- Active Listening
- Spanish Interpreting
- Essay Writing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Longhorn Steakhouse
05.2022 - Current
Customer Service Representative
Publix Supermarkets Store
08.2019 - 05.2022
Bachelor of Arts - International Studies
University of South Florida
Bachelor of Arts - Applied Linguistics
University of South Florida
High School Diploma -
Newsome High School
Similar Profiles
Alexis EvansAlexis Evans
Wait Staff Member at Longhorn SteakhouseWait Staff Member at Longhorn Steakhouse
Jillian SawyerJillian Sawyer
To-Go Specialist & Server at Longhorn SteakhouseTo-Go Specialist & Server at Longhorn Steakhouse
GEORGE THOMASGEORGE THOMAS
Prep Cook/Dishwasher at Longhorn SteakhousePrep Cook/Dishwasher at Longhorn Steakhouse
Blake LoweBlake Lowe
Kitchen Staff Member at Longhorn SteakhouseKitchen Staff Member at Longhorn Steakhouse
Amy RuppAmy Rupp
Associate Director, Adaptive Clinical Trial Technology at CSL BEHRINGAssociate Director, Adaptive Clinical Trial Technology at CSL BEHRING