Victoria Rodriguez
Albuquerque,NM
Summary
Detail-oriented service advisor with expertise in vehicle inspections and customer service. Known for identifying upselling opportunities and implementing customer feedback to enhance service delivery. Customer satisfaction evidenced through targeted surveys and improved company ratings on Google review.
Overview
5
5
years of professional experience
Work History
Service Advisor
Car Crafters
Albuquerque, New Mexico
10.2024 - 05.2025
- Adhered to all safety regulations while performing vehicle inspections for insurance company(s).
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Representative
Auto Glass Now
Albuquerque, New Mexico
10.2022 - 10.2024
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Team Leader
Safelite Auto Glass
Albuquerque, New Mexico
06.2020 - 10.2022
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
West Mesa High School
Albuquerque, NM05-2013
Some College (No Degree) - Dental Assistant
Central New Mexico Community College
Albuquerque, NMSkills
- Product knowledge
- Documentation management
- Service upselling
- Vehicle inspection
- Order tracking
- Team coordination
- Administrative support
- Attention to detail
Languages
Spanish
Professional
Timeline
Service Advisor
Car Crafters
10.2024 - 05.2025
Customer Service Representative
Auto Glass Now
10.2022 - 10.2024
Team Leader
Safelite Auto Glass
06.2020 - 10.2022
High School Diploma -
West Mesa High School
Some College (No Degree) - Dental Assistant
Central New Mexico Community College
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