Victoria Rodriguez
Dowagiac
Summary
Dedicated medical professional with over 20 years of experience in patient care and clinic operations. Proven track record in optimizing scheduling processes and leading initiatives to enhance patient engagement, resulting in increased satisfaction ratings.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Cerftified Medical Assistant
InterCare Community Health Networks
Eau Claire, MI
02.2005 - 09.2025
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted healthcare providers with examinations, ensuring efficient patient flow and satisfaction.
- Coordinated appointment scheduling and follow-ups, enhancing clinic operations and patient access.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Led initiatives to improve patient engagement strategies, increasing overall satisfaction ratings within the clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Trained new staff on office procedures and medical protocols, fostering a collaborative work environment.
- Educated patients on treatment plans and preventive care measures to promote health literacy.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Prenatal Assistant
InterCare Community Health Network
Eau Claire, MI
05.2001 - 02.2005
- Provided administrative support to ensure efficient daily operations.
- Assisted in the coordination of patient scheduling and follow-ups.
- Maintained accurate patient records using Electronic Health Record (EHR) systems.
- Facilitated communication between healthcare providers and patients to enhance service delivery.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Home Daycare Provider
Personal Business
Dowagiac, MI
01.1999 - 01.2001
- Developed and implemented age-appropriate educational activities to enhance children's learning and development.
- Established daily routines to promote consistency and a structured environment for children.
- Managed nutritional meal planning and preparation, ensuring healthy eating habits among children.
- Created a safe and nurturing environment, prioritizing children's emotional and physical well-being.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Balanced children's days between play, instruction, and rest with well-designed schedules.
Receptionist /Auto Sales Associate
Diamond Auto Sales
Dowagiac, MI
01.1996 - 01.1999
- Managed front desk operations, ensuring efficient customer service and communication.
- Coordinated scheduling for appointments and meetings, optimizing staff availability.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Streamlined invoice processing to ensure timely payments and financial operations.
Education
GED -
Dowagiac Union Schools
Dowagiac, MI05-1999
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Sterilization techniques
- Medical billing and coding
- Payment collection
- Phlebotomy
- CPR
- Bilingual - Interpretation
- Immunization administration
Certification
- CMA - Certified Medical Assistant
- CPT - Certified Phlebotomy Techician
Languages
Spanish
Native or Bilingual
Timeline
Cerftified Medical Assistant
InterCare Community Health Networks
02.2005 - 09.2025
Prenatal Assistant
InterCare Community Health Network
05.2001 - 02.2005
Home Daycare Provider
Personal Business
01.1999 - 01.2001
Receptionist /Auto Sales Associate
Diamond Auto Sales
01.1996 - 01.1999
GED -
Dowagiac Union Schools