VICTORIA ROSALES
Rapid Reliable Care by DocGo
Los Angeles,USA
1
Certification
9
years of professional experience
Compassionate and detail-oriented medical assistant with a proven track record in direct patient care and medical office management. Expertise in fostering patient satisfaction while ensuring compliance with regulatory standards and practice protocols. Recognized for building strong relationships through effective communication and interpersonal skills, providing reliable support to patients and healthcare teams. Adept at navigating clinical and administrative responsibilities, emphasizing collaboration and adaptability to meet evolving priorities.
Work History
Medical Assistant
1 Month- Managed patient records using electronic health record systems.
- Educated patients on treatment plans and medication instructions.
- Collected and processed laboratory specimens accurately.
- Maintained a clean and organized work environment for staff and patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
Medical Assistant II
6 Months- Interview patient prior to visit to determine and appropriately record reason for visit.
- Take vital signs of patients, such as weight, height, pulse, blood pressures, etc.
- Record vital signs and patient's chief complaints
- Administer immunizations to adult and pediatric patients.
- Perform in-clinic procedures, i.e., EKG, tympanometry and audiometry, visual acuity, ear lavage, TB skin tests
- Administer medications safely under clinic guidelines and physician order.
- Perform pregnancy screening and counsel pregnant patients about their choice options in accordance with Family Pact, state law and clinic guidelines.
- Perform lab-screening tests such as UA, pregnancy test, Hemoglobin, blood sugar.
- Record results of lab screening tests
- Observe all safety guidelines.
- Administer nebulizer treatments and perform pulse oximetry and spirometry.
- Recognize and respond appropriately to urgent situations, e.g., low glucose levels.
- Provide Family Planning Counseling in accordance to Family Pact and clinic guidelines.
- Stock with supplies and maintain in an organized manner clinical areas.
Medical Assistant II
10 Months- Performs all duties and passed competency testing/evaluation as required for a Medical Assistant I.
- Ability to perform all front and back-office skills as appropriate to role and certification. (ex: vital signs, setup/assist with minor procedures, EKG, blood pressure, point of care testing, patient authorizations, scheduling, etc.)
- Performs increasingly advanced procedures with validated competencies
- Provides accurate, complete, Illegible and timely documentation of all procedures performed in the patient's medical record.
- Follows correct procedures for handling and disposing of biohazardous, infectious, and pharmaceutical waste
- According to organizational standards, prepare, clean and sterilize, and/or reprocess, instruments (autoclaving) and maintain equipment with validated competencies
- Anticipate and proactively plan for practitioner and patient needs.
- Demonstrates a commitment to education and sharing of knowledge. Assists in orientation of new team members and serves as a role model of best practices to others.
- Provides open and timely communication and information to patients, families, and practitioners (as consistently meet skill-based competency expectations established for the organization appropriate)
- Promote the mission, vision, and values of the organization and serve as an ambassador for the organization when interfacing with anyone outside the organization
- Flexibility to meet the changing needs of the patients and the various clinics.
- Ability to treat people with respect under all circumstances, instill trust in others while upholding the values of the organization.
- Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, families, and visitors.
- Demonstrated PC skills (ex: MS Office and EHR use)
- Ability to concentrate and pay close attention to detail.
- Demonstrates awareness of current state, federal, and local laws relating to position and patient care.
- Complies with all applicable infection control and safety procedures
- Increasingly expanded knowledge of principles and practices governing MA role and the ability to apply them effectively
- Performs delegated work with minimal oversight
- Must possess expanded knowledge of vaccinations, medications, their use, to include brand and generic names related to the clinic/location
Medical Assistant II FLOAT
2 Years 4 Months- General Back Office Duties:
- Obtain medical history, interview and educate clients ensuring informed consent
- Assist with the Patient Portal Enrollment process
- Obtain vital signs (blood pressure, height, weight, etc.)
- Accompany clients during procedures, as necessary
- Assist nurses and clinicians
- Pregnancy testing and options counseling
- Provide abortion education per agency protocols, make appointments, and complete pre-screening form
- Complete daily quality control log
- Clean and stock exam and interview rooms
- Comply with infection control, safety, and emergency guidelines
- Sharp handling
- Ability to clean Autoclave and monitor Attest system
- Dipstick urinalysis
- Phlebotomy/Injection
- Surgical Duties:
- Vitals and Screen for potential problems: ascertain NPO status, identify and record allergies, identify and record drug or medication history, educate on analgesia options, note funding source, educate on contraception choices
- Clean and prepare the room for examination, assist the patient in preparation for the examination
- Prepare lab slips
- Assist in the transportation of patients, Provide support for patient
- Turn on equipment: EKG, pulse oximeter
- Operate electric table: Know table positions
- General Front Office Duties:
- Greet and assist all patients and visitors, whether in person or by telephone
- Schedule, reschedule, cancel, or confirm patient appointments promptly to maximize scheduling for patient volume
- Register patients and compile complete and accurate information
- Accept and process cash payments according to established guidelines
- Verify insurance coverage, determine patient eligibility
- Prepare and assemble charts, copy, transfer, and scan as needed
- Reconcile billing at the end of the patient visit
- Maintain effective patient flow to assist in the prompt treatment of patients
- Utilizes various computer programs to verify eligibility, schedule and register patients, enter charges, obtain benefit information, and generate letters for authorizations
- Appropriately refers patients to the correct agencies or offices for service(s)
- Billing- complete CVRs, family planning
- Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality
- Distribute clean linen and scrubs to all appropriate areas
- Assists the physician in providing pre-and postoperative care to the patient Implements and documents preoperative regimen of care according to policy/procedure
- Recognizes patient's need for support, answers questions appropriately, and provides for privacy and confidentiality
- Assists in the admission of patients to pre/postoperative areas according to established guidelines Implements appropriate nursing activities to provide safe and individualized nursing care
- Evaluates effectiveness of nursing care by documenting patient's responses to interventions
- Assists in explaining the physician's postoperative instructions to patient/family
- Assists with discharge activities according to policies and procedures
- Documents records and other forms accurately and according to policies and procedures
- Prepares equipment/supplies needed for the care of patients and for performing diagnostic tests
- Recognizes personal limitations and obtains necessary patient-care assistance
- Cleans instruments properly after use and observes policy and procedure for proper care
- Assists in the inventory of supplies, drugs, and equipment to maintain availability and stock
- Perform thorough preoperative patient assessment required in the outpatient setting
- Assists in assessing the physical and emotional status of the patient prior to admission
- Provides preoperative instruction and explanation of patient rights and responsibilities
- Informs patient about routine care and procedures related to the perioperative experience
- Documents preoperative care according to policy/procedure
- Effectively organizes time, equipment, supplies, and personnel for management of the recovery room
- Uses equipment effectively by anticipating patient needs and providing appropriate care
- Assists in managing inventory of supplies, drugs, and equipment to maintain availability and stock levels in the postoperative area
- Performs safe and individualized nursing care for the patient in the immediate postoperative/postanesthesia period
- Assesses and documents the patient's physical and emotional status upon arrival in the recovery room
- Documents postanesthesia care and identity of the second person in the recovery room during the patient's recovery from anesthesia/sedation according to approved policies and procedures
- Provides nursing care to meet patient needs related to surgical conditions and type of anesthesia administered
- Performs thorough postoperative patient assessment prior to discharge of the patient
- Assists in assessing the physical and emotional status of the patient in preparation for discharge
- Reviews postoperative instructions and prescriptions from the surgeon with the patient and significant other and documents in the patient's medical record
- Informs patient and family about appropriate care and procedure to follow upon returning home
- Considers priorities and patient/equipment special needs when scheduling preoperative appointments and surgical procedures
- Schedules appointments and procedures according to patient needs, and physician's block time
- Regulates schedule according to procedure and physician's time and staffing requirements
- Accurately prepares final preoperative and surgery schedule for timely distribution
- Distributes schedules to appropriate areas so that required staff and supplies are available
CARE COORDINATOR FAMILY
1 Year 2 Months- Verify insurance eligibility and benefits coverage, ensure frequency limitations are monitored
- Provide medically accurate education and counseling on all relevant services
- Collect fees, copays and deductibles Complete intake, medical history and secure all required consents
- Monitor and record vital signs and notify the clinician of any values outside of the normal range
- Review EMR data and order standing labs with accuracy and compliance to clinical care requirements
- Complete NexGen clinical and insurance tasks as assigned
- Assembles all records to create the patient chart
- Effectively communicates with back office staff to ensure smooth patient flow
- Responsible for driving the FPA culture through values and customer service standards
- Accountable for outstanding customer service to all external and internal customers
- Develops and maintains effective relationships through effective and timely communication
- Take immediate action to respond, problem solve, and follow up to ensure optimal patient satisfaction administers oral and injectable medication.
Intern
3 Months- Floated to several departments of the hospital and experienced different vocations and interactions with patients.
- Work with actual medical professionals.
Education
- Diagnostic Medical Sonography
- Medical Assitant
High school diploma
Associate of Applied Science - Diagnostic Medical Sonography
Skills
Scheduling appointments knowledge
Immunization administration
Vital signs measurement
Medical documentation
Administer injections
Measure vital signs/ intake patient history
Perform EKG's
Intake specimen collection
Medical Terminology knowledge
Customer service & telephone skills
Consistent and reliable
Good communication skills
Good typing skills
Bilingual (English & Spanish)
Team collaboration
Time management
Effective communication
Problem solving
Attention to detail
Electrocardiography (EKG)
Certification
- Medical Assistant Certificate
- CPR/BLS
- HIPAA Certificate
- Phlebotomy Training Card
Languages
Spanish: Professional
Timeline
Medical Assistant
Rapid Reliable Care by DocGo
06.2026 - CurrentRead More
Medical Assistant II
Venice Family Clinic
07.2025 - 01.2026Read More
Medical Assistant II
Providence Medical Institute - Wateridge Primary Care
08.2024 - 06.2025Read More
Medical Assistant II FLOAT
Planned Parenthood Los Angeles
04.2022 - 08.2024Read More
CARE COORDINATOR FAMILY
FPA Women's Health
06.2020 - 08.2021Read More
Intern
Turner UCLA Allied Health, UCLA David Geffen School of Medicine
03.2017 - 06.2017Read More
ALEXANDER HAMILTON SENIOR HIGH SCHOOL
High school diploma
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North-West College
from Diagnostic Medical Sonography
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AMERICAN CAREER COLLEGE
from Medical Assitant
Read More
North-West College
Associate of Applied Science from Diagnostic Medical Sonography
Read More