Matilde Castaneda
Norridge,IL
Summary
- Over 8+ years of customer service experience
- Fluently bilingual in both English and Spanish
- Great communication and strong organizational skills
- Dedicated, self-motivated, fast learner, able to multitask and work well in fast paced environments
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Advocate Health
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with procedures, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
Referral Specialist
AIM Specialty Health/ Carelon Medical Benefits Management
11.2020 - 03.2023
- Initiate prior authorizations for outpatient procedures, answer 10+ calls per hour, accurately verify insurance coverage, provide support to a clinical team in order to facilitate the administrative components of clinical referrals, memorize company scrip for recorded phone calls and documentation in patients' file.
Patient Coordinator, Scheduler, Medical Assistant
Chicago Aesthetic Surgery Institute
08.2020 - 11.2020
- Front desk: check in/check out patients, prepare patients for examination and assist physician, schedule patients' procedures with hospitals, schedule follow-up appointments, initiate and follow-up on prior authorizations for procedures, page the physician on-call at the hospital, gather the necessary documents needed prior to patients' surgery.
Medical Assistant/ Front desk Receptionist
Madison Street Medical Sleep Clinic
09.2018 - 03.2020
- Verify patients' insurance availability and benefits prior to their appointment date, front desk: check in/check out patients, initiate and follow-up on prior authorizations for sleep studies, schedule sleep studies and follow-up appointments, collect payments, generate referrals and authorizations for patients, call patients with sleep study results and explain recommendations, take messages for office staff using Amazing Charts EMR system.
Medical Assistant, Surgery Scheduler
Lakeshore Gastroenterology and Liver Disease Institute
07.2014 - 09.2018
- Front desk: check in/check out patients, perform vital signs, prepare patients for examination and assist physicians, order medications and tests through Epic EMR system, generate referrals for tests and procedures, schedule procedures, initiate prior authorizations and follow-up with insurance companies, gather all necessary test results needed prior to consultations, call patients with test results and explain recommendations.
Office Manager, Customer Service Representative
Farmers Insurance
06.2012 - 07.2013
- Assist customers with insurance plans, benefits, and coverages, generated quotes for services, managed a team of phone marketers, collected customers' payments.
Medical Assistant Extern
Resurrection Immediate Care
04.2013 - 05.2013
- Perform vital signs, prepare patients for examination and assist physician, perform EKGS, capillary punctures, suture removal, glucose testing, phlebotomy, specimen collection and processing, urinalysis, administered injections.
Education
Registered Medical Assistant -
Illinois School Of Health Careers
Chicago05.2013
Skills
- Customer service
- Scheduling appointments and procedures
- Medical coding and insurance knowledge
- Recording patients' medical history and medications
- Specimen collection/ processing
- Epic EMR system
- Patient Now EMR system
- Amazing charts EMR system
- Athena EMR system
- Health Nautica surgery scheduling system
- Answering phones
- Paging the physician on-call
- Generating referrals
- Preparing patients for examinations and assisting physicians
- Availity provider portal
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Customer Service
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Data Entry
- Reliable team player
- Procedure Assistance
- Compassionate
- CPR
- Immunization Administration
- Specimens collection and processing
- Patient Assessments
- Insurance Verification
- Maintaining confidentiality
- Sterilization techniques
- Anatomy and Physiology Knowledge
- Medical office administration
- OB/GYN procedures
- Simple dressings
- Knowledge of EKG rhythm interpretation
Personal Information
Title: Medical Assistant
Timeline
Medical Assistant
Advocate Health
10.2023 - Current
Referral Specialist
AIM Specialty Health/ Carelon Medical Benefits Management
11.2020 - 03.2023
Patient Coordinator, Scheduler, Medical Assistant
Chicago Aesthetic Surgery Institute
08.2020 - 11.2020
Medical Assistant/ Front desk Receptionist
Madison Street Medical Sleep Clinic
09.2018 - 03.2020
Medical Assistant, Surgery Scheduler
Lakeshore Gastroenterology and Liver Disease Institute
07.2014 - 09.2018
Medical Assistant Extern
Resurrection Immediate Care
04.2013 - 05.2013
Office Manager, Customer Service Representative
Farmers Insurance
06.2012 - 07.2013
Registered Medical Assistant -
Illinois School Of Health Careers
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