Victoria Rosales
Pueblo,CO
Summary
Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Premier Service Consultant
Skyline Vision Clinic
11.2025 - Current
- Facilitated patient consultations, ensuring accurate information exchange and satisfaction.
- Streamlined appointment scheduling system, improving operational efficiency and patient flow.
- Managed insurance verification processes, enhancing accuracy of patient billing procedures.
- Trained new service consultants on clinic protocols and customer service standards.
Customer Service Representative/Call Center
AT&T
09.2015 - 06.2026
- Successful in sales for 10 years with AT&T
- Managed escalated calls, ensuring timely resolution while maintaining positive customer relationships.
- Answered incoming calls to assist with phone bills, troubleshoot phone service, internet, TV service and take payments. Had to maintain A quota on sales and take care of customers issues all within a timely manner. I exceeded all sale goals, customers experience and was at the top of my center and received Certificates for best in customer service.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Guided team members by providing training on product knowledge and customer service best practices.
Education
High school diploma -
Lamar High School
Pueblo, COSkills
- Auditing
- Problem-solving
- Medical Billing
- Banking
- Internal audits
- Flexibility
- Reliability
- Medical Coding
- Team Work
- Continuous improvement
- Telemarketing
- Personal Assistant Experience
- Cash handling
- Client relationship building
- Customer relations
- Public speaking
Timeline
Premier Service Consultant
Skyline Vision Clinic
11.2025 - Current
Customer Service Representative/Call Center
AT&T
09.2015 - 06.2026
High school diploma -
Lamar High School